Calia Binford
Huntsville,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Google Fiber For Ibex Global Solutions
10.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Retail Sales Representative
Google Fiber for BDS Connected Solutions
03.2022 - 09.2022
- Promoted from a temporary position to full time position within 4 months of employment
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Greeted and assisted customers in locating items and completing purchases.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Improved customer service feedback scores through outstanding service.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
Customer Service Representative
AT&T Call Center
10.2020 - 07.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
Loan Masters
11.2019 - 10.2020
- Exceeded company productivity standards on consistent basis.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Improved customer service wait times to mitigate complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Summer Recreation Aide
City of Huntsville - Parks & Recreation
05.2019 - 08.2019
- Monitored and supervised recreation center ball sports, games, field trips and basic leisure classes and patiently taught rules of team and individual games and activities.
- Organized and supervised play and recreational activities for children and adults at parks and playgrounds and kept recreational areas neat, clean, safe and inviting.
- Led parties, sing-a-longs, bingo, exercises, cooking, crafts and food-related socials for nursing home residents.
- Set up facility areas with supplies, tables and chairs for planned activities.
- Established, identified and assessed event goals and intended outcomes.
Education
Bachelor of Arts - Sociology
University of South Alabama
Mobile, AL12.2019
High School Diploma -
Lee High School
Huntsville, AL.05.2015
Skills
- Retail sales
- Adaptive team player
- Call Center Operations
- Conflict mediation
- Inventory replenishment
- Dependable and reliable
- Active Listening
- Microsoft Word
Timeline
Customer Service Representative
Google Fiber For Ibex Global Solutions
10.2022 - 08.2023
Retail Sales Representative
Google Fiber for BDS Connected Solutions
03.2022 - 09.2022
Customer Service Representative
AT&T Call Center
10.2020 - 07.2021
Customer Service Representative
Loan Masters
11.2019 - 10.2020
Summer Recreation Aide
City of Huntsville - Parks & Recreation
05.2019 - 08.2019
Bachelor of Arts - Sociology
University of South Alabama
High School Diploma -
Lee High School
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