Catherine McCarthy
Lansing,MI
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service
Meijer
Lansing
01.2022 - Current
- Answered customer inquiries regarding store policies and procedures.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- USPS postal inquiries and Western Union inquiries
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Arby's Shift Manager
Arby's Restaurant Group / Inspire Brands
Mason
09.2019 - 11.2021
- General Managers are responsible for the overall operations of the restaurant
- Management and team staffing and training
- Insuring service, quality, cleanliness, and safety standards
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Documented receipts, employee hours and inventory movement.
- Managed daily cash intake by counting out registers and tabulating profits.
- Set up and adjusted machines and equipment to produce pre-determined results.
Cashier
Party City Corporation
York, PA
03.2017 - 08.2019
- Assisted customers in finding or ordering merchandise
- Received and processed returns
- Rang up purchases, Stocked shelves
- Handled customer complaints and concerns
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
Arby's Crew Member
Arby's Restaurant Group / Inspire Brands
York, PA
01.2017 - 08.2019
- Worked well in a fast-paced, high pressure environment
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained a positive relationship with coworker
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Prepared food and stocked the fridge and Fridge and freezer
Education
High School Diploma -
The Harvey School
05-2008
Bachelor of Arts - Graphic Design
The Art Institutes of York-PA
York, PAAssociate of Applied Science - Veterinarian Assisting
Baker College
Jackson, MIAssociate of Science - General Studies
Saint Louis Community College
St Louis, MOSkills
- Adobe InDesign
- Graphic Design
- Adobe Illustrator
- Adobe Photoshop
- Typography
- Illustration
- Photography
- Microsoft Word
- Microsoft Excel
- Adobe After Effects
- Layout Design
- Microsoft Office
- Microsoft Outlook
- Web Design
- Data entry
- Customer service
- POS Systems
Certification
ServSafe
References
References available upon request.
Timeline
Cashier/Customer Service
Meijer
01.2022 - Current
Arby's Shift Manager
Arby's Restaurant Group / Inspire Brands
09.2019 - 11.2021
Cashier
Party City Corporation
03.2017 - 08.2019
Arby's Crew Member
Arby's Restaurant Group / Inspire Brands
01.2017 - 08.2019
High School Diploma -
The Harvey School
Bachelor of Arts - Graphic Design
The Art Institutes of York-PA
Associate of Applied Science - Veterinarian Assisting
Baker College
Associate of Science - General Studies
Saint Louis Community College
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