Columba Munoz
Berkeley,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Publications and Production Specialist 2
UCSF, DM
10.2016 - Current
- Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
- Delivered quality products with effective use of control procedures and good inspection skills.
- Maintained equipment in good working order by checking settings and operation, troubleshooting problems and completing basic repairs.
- Streamlined documentation practices to facilitate easy tracking of work orders, change requests, and quality control records.
- Fabricated and assembled products based on customers' specifications.
- Maintained compliance with industry regulations concerning environmental impact, workplace safety standards, and product quality requirements.
- Oversaw the training and work progress of student workers, filling and maintaining the functionality of the public library printers. Backup to student workers when absent
- Maintained the functionality of the public library printers by checking paper level, toner levels and providing service when machine was down
- Back up to PMP program by helping with meter reads, billing, CSV files. Helped with generating copy codes, and installing them in the machines. Helped with the tracking of copy codes, machine address book and scanning.
- When show casing the different machines, provided training to customer, either at the machine or over the phone.
- Provided technical assistance to other departments as needed to troubleshoot issues or support new product development initiatives.
- Improved production efficiency by streamlining assembly line processes and optimizing equipment usage.
- Assisted with maintaining good manufacturing practices
Publications Coordinator
UCSF, DMM
01.2011 - 10.2016
- Front line customer service representative, in addition to lead copy operator, which is responsible for all copy and bindery work that is produced
- Assist customer both on the phone and in person with specific projects and general inquiries
- Knowledge of Xerox copy machines, including, 4112, freeflow attached to the 4112, Bookmark 40, Workcentre 7346, and Workcentre 5675
- Knowledge of Canon copy machines, including W8400 large format printer, Imagerunner 5000, 2200, 3300
- Knowledge of GBC coil and comb bind, tape binding, and velo binding
- Have knowledge with the DMM database to record copy jobs for different departments on the UC Berkeley campus using departmental chart strings
- Knowledge of Microsoft Office programs, including Adobe Acrobat, Excel PowerPoint, and Word.
Site Associate/Cash Handler
Canon Business Solutions West
08.2004 - 01.2011
- Managed 3 copy centers for Canon, and was the front line customer service representative, in addition to lead copy operator, which is responsible for all copy and bindery work that is produced
- Ordered supplies from different vendors
- Reconcile and provide daily and weekly cash reports of bank deposit
- In addition, assist technicians with service calls
- Coordinate and supervise copy centers, copy card transactions and audit billing for account purposes.
Account Associate/Cash Preparer
Xerox Business Services
09.1999 - 08.2004
- Reconcile and provide daily and monthly cash reports of bank deposit
- In addition, assist technicians with service calls
- Supply coordinator for copy centers and office
- Coordinate and supervise copy centers, copy card transactions and audit billing for account purposes.
- Developed strong relationships with clients through consistent communication and proactive problem solving.
- Conducted regular account reviews, identifying opportunities for improvement and implementing necessary changes.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Performed general equipment maintenance and repair to minimize downtime.
Cashier
Café Milano
09.1997 - 12.1999
- Various responsibilities, including customer service
- Determine legitimacy of customer complaints to ascertain appropriate action to resolve such problems.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
Tutor Advisor
Santa Clara Co. Office of Education
09.1995 - 09.1999
- Developed and coordinated various departmental programs and coordinated various meetings to implement such programs
- Advised and co-authored programs for high school students for entrance into higher level education.
- Developed student confidence through positive reinforcement strategies.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
Education
Bachelors of Arts in Social Welfare -
University of California
Berkeley, CA05.1995
Skills
- Excellent analytical and communication skills
- Trained in Telephone Communications
- Attention to Detail
- Organizational Skills
- Decision-Making
- Organization and Time Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Multitasking Abilities
Training
eCourse: UC Cyber Security Awareness Fundamentals, 1/5/2024
eCourse: UC Sexual Violence and Sexual Harassment Prevention for Non-Supervisors, 1/5/2024
eCourse: General Compliance Briefing: University of California Ethical Values and Conduct, 2/7/2023
eCourse: Campus Injury and Illness Prevention Program (IIPP), 8/4/2021
Versional: UCSF PCI DSS Security Awareness Training, 7/20/2021
eCourse: UC Berkeley COVID 19 Health and Safety Guide for Returning to the Workplace, 1/28/2021
eCourse: UCSF Foundations of Diversity, Equity and Inclusion (1.0), 1/28/2021
Document: COVID-19 Prevention Training, 1/7/2021
Versional: General Compliance Briefing: University of California Ethical Values and Conduct, 1/7/2021
Document: COVID-19 and Working Onsite at UCSF, 5/28/2020
eCourse: Box for Web: Using the Storage Tools, 5/18/2020
eCourse: Box for Web: Sharing Files, 5/12/2020
eCourse: Box for Web: Organizing Files, 5/11/2020
eCourse: Box for Web: Managing Users & Group Permissions, 5/8/2020
eCourse: Box for Web: Signing In & Setting Up, 5/8/2020
eCourse: The remote team member's perspective, 5/7/2020
eCourse: Leading at a Distance (full course), 5/7/2020
eCourse: Solidifying Your Team: Shift Accountability, 5/7/2020
eCourse: Working Healthy, 5/7/2020
eCourse: Learning Zoom, 5/6/2020
eCourse: Guide for Parents for Working from home, 5/5/2020
eCourse: How to Homeschool during the Coronavirus crisis with free resources, 5/1/2020
eCourse: The Perfect 15-Minute Day, 5/1/2020
eCourse: Tips for the Disrupted Virtual Learner, 5/1/2020
Document: UCSF Staff Effectiveness Online Certificate Program, Productivity Series, 4/29/2020
eCourse: Facing and Resolving Conflict in the Workplace, 4/28/2020
eCourse: The Many Approaches to Facing Workplace Conflict, 4/28/2020
eCourse: Managing Conflict, 4/24/2020
eCourse: Confrontation: What's the Best Approach, 4/24/2020
eCourse: Maximize Your Productivity by Managing Time and Tasks, 4/24/2020
eCourse: Avoid Procrastination by Getting Organized Instead, 4/24/2020
eCourse: Organize Your Physical and Digital Workspace, 4/22/2020
eCourse: Take a Deep Breath and Manage Your Stress, 4/22/2020
eCourse: Staying Balanced in a Shifting World, 4/21/2020
eCourse: Taking Stock of Your Work/Life Balance, 4/21/2020
eCourse: Creating Work/Life Balance, 4/21/2020
eCourse: Employee Exhaustion: Managing a Well-balanced Workload, 4/21/2020
eCourse: Procrastination: Admitting it is the First Step, 4/20/2020
eCourse: Make the Time You Need: Get Organized, 4/20/2020
eCourse: Aligning Goals and Priorities to Manage Time, 4/20/2020
eCourse: Providing Telephone Customer Service, 4/16/2020
eCourse: Aligning Unit Goals and Imperatives, 4/16/2020
eCourse: Setting and Managing Priorities, 4/16/2020
eCourse: Prioritizing Personal and Professional Responsibilities, 4/16/2020
eCourse: Developing a Personal Accountability Framework, 4/16/2020
eCourse: Becoming More Professional through Business Etiquette, 4/16/2020
eCourse: Becoming Your Own Best Boss, 4/14/2020
eCourse: Becoming an Accountable Professional, 4/14/2020
eCourse: Reaching Goals Using Perseverance and Resilience, 4/14/2020
Document: UCSF Staff Effectiveness Online Certificate Program, Communication Series, 4/14/2020
eCourse: Leading through Positive Influence, 4/13/2020
eCourse: Sending E-mails to the Right People, 4/13/2020
eCourse: Writing Effective E-mails and Instant Messages, 4/13/2020
eCourse: Do We Have a Failure to Communicate?, 4/13/2020
eCourse: Become a Great Listener, 4/9/2020
eCourse: Choosing the Right Interpersonal Communication Method to Make Your Point, 4/9/2020
eCourse: Polishing Your Skills for Excellent Customer Service, 4/8/2020
eCourse: Trust Building through Effective Communication, 4/8/2020
eCourse: Editing and Proofreading Business Documents, 4/8/2020
eCourse: Clarity and Conciseness in Business Writing, 4/6/2020
eCourse: Handling Difficult Questions as a Presenter, 4/6/2020
eCourse: Ensuring Successful Presentation Delivery, 4/6/2020
eCourse: Building Your Presentation, 4/3/2020
eCourse: Planning an Effective Presentation, 4/3/2020
eCourse: Audience and Purpose in Business Writing, 4/2/2020
eCourse: Rapport Building in Customer Service, 3/30/2020
eCourse: Interacting with Customers, 3/30/2020
eCourse: Facing Confrontation in Customer Service, 3/30/2020
eCourse: Dealing with Customer Service Incidents and Complaints, 3/26/2020
eCourse: Dealing with Angry People, 3/26/2020
eCourse: Adobe Acrobat DC Fundamentals, 3/25/2020
Versional: Infection Prevention Training for Ancillary Staff (Annual), 3/19/2020
eCourse: Infection Control Training for Ancillary Staff (Annual) (1.0), 3/19/2020
eCourse: UCSF Cash Handling Training, 2/7/2020
eCourse: UCSF Cash Policy Highlights, 3/28/2018
eCourse: UC Cyber Security Awareness Training - Refresher, 1/25/2018
eCourse: UCSF Campus - PCI Security Awareness Training for Point of Service Collections Staff, 5/12/2017
Versional: UCSF PCI DSS Security Awareness Training, 5/12/2017
eCourse: UCSF PCI DSS Security Awareness Training (2.1), 5/12/2017
Versional: UCSF PCI DSS Security Awareness Training, 5/12/2017
eCourse: UCSF PCI DSS Security Awareness Training (1.0), 5/12/2017
eCourse: UC Cyber Security Awareness Training (English Only), 11/18/2015
eCourse: 2014 Encryption and HIPAA Omnibus Briefing, 12/4/2014
Timeline
Publications and Production Specialist 2
UCSF, DM
10.2016 - Current
Publications Coordinator
UCSF, DMM
01.2011 - 10.2016
Site Associate/Cash Handler
Canon Business Solutions West
08.2004 - 01.2011
Account Associate/Cash Preparer
Xerox Business Services
09.1999 - 08.2004
Cashier
Café Milano
09.1997 - 12.1999
Tutor Advisor
Santa Clara Co. Office of Education
09.1995 - 09.1999
Bachelors of Arts in Social Welfare -
University of California
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