C. Megan Cano
Murray,UT
Summary
I am a motivated woman who is looking for a position where I can feel confident, appreciated and supported in my job.
I excel in customer service and sales and I have been in that industry for some time now. I am searching for the opportunity to progress in my career, learn new skills and gain satisfaction with my company and my work.
My creativity and hardworking attitude is a great contribution to any employer and my confidence in my abilities is an asset to any area of work. I maintain a positive attitude and hold a strong belief of spreading kindness in any way possible!
I have a very natural ability to help people, I think that is because empathy is such a key component in anything that I do.
Overview
9
9
years of professional experience
Work History
Assignment Coordinator
CHG Healthcare
04.2023 - 01.2024
- Used critical thinking to break down problems, evaluate solutions and make decisions while efficiently managing time to complete and adhere to deadlines.
- Collaborated with cross-functional teams to align with client needs. Coordinated assignment set up for providers and assist sales reps with designated requirements.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Gear Advisor - Work From Home
Guitar Center
09.2021 - 04.2023
- Generated sales leads through outbound calls and emails to build robust pipeline.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Researched client requests to create best possible solutions for diverse needs.
- Processed orders, service requests and applied information to customers.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
Customer Service and Sales - Work From Home
ClearSource
11.2017 - 08.2021
- Inbound and outbound customer phone calls for the first year – live chat and email assistance thereafter
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Maintaining weekly stats and goals, multitasking three chats at one time, completing emails within 24 hour turnaround period.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
Case Manager Assistant – Office Administrator
Crump Life Insurance
06.2016 - 10.2017
- Train new hires on how to review applications, manage emails and delegate to team members
- Manage daily and weekly reports
- Mail any necessary documents and log all information of what was received and sent
- Review annuity applications, communicate with insurance companies and agents.
Virtual Receptionist Team Leader
Davinci Virtual Offices
07.2015 - 06.2016
- Answer incoming calls and emails for clients in timely manner, provide and practice professional etiquette to gather information and direct calls accordingly.
- Monitor and score all team members calls and perform all necessary duties for team leadership to be sustainable and productive.
- Conduct morale incentives, assist all team members and ensure everything ran smoothly.
Education
High School Diploma -
Salt Lake School of Performing Arts
Salt Lake City, UT04.2007
Skills
- Customer Service and Assistance
- Interpersonal Communication Skills
- Reading Comprehension
- Client Rapport-Building
- Administrative Support
- Team Development
- Effective Selling Techniques
- Advising and Coaching
Accomplishments
- Supervised team of 15 staff members.
- Helped organize charity events and regularly participate in volunteer work.
- Customer Relations - Earned highest marks for customer satisfaction multiple times.
- Employee of the Month 6x.
- Thespian Vice President & Staff Writer for High School Newspaper
Timeline
Assignment Coordinator
CHG Healthcare
04.2023 - 01.2024
Gear Advisor - Work From Home
Guitar Center
09.2021 - 04.2023
Customer Service and Sales - Work From Home
ClearSource
11.2017 - 08.2021
Case Manager Assistant – Office Administrator
Crump Life Insurance
06.2016 - 10.2017
Virtual Receptionist Team Leader
Davinci Virtual Offices
07.2015 - 06.2016
High School Diploma -
Salt Lake School of Performing Arts
Similar Profiles
Deanne TurnerDeanne Turner
SR. AR Client Account Specialist at CHG HealthcareSR. AR Client Account Specialist at CHG Healthcare
FAWN EHRLICH-GRIMMELFAWN EHRLICH-GRIMMEL
Sales Consultant Physician Permanent Placement at CHG HealthcareSales Consultant Physician Permanent Placement at CHG Healthcare
Evelyn DazellEvelyn Dazell
Contract Administrator (Legal) at CHG HealthcareContract Administrator (Legal) at CHG Healthcare
Jakeb LarsenJakeb Larsen
Sr. Manager, Financial Operations at CHG HealthcareSr. Manager, Financial Operations at CHG Healthcare
ARDIE BALLARDIE BALL
Director, IT Strategy & Solutions at Modern Transporatation ServicesDirector, IT Strategy & Solutions at Modern Transporatation Services