Cecelia Nichols

• Barista Trainer Certification completed April 2024
• Coffee Master Certification received April 2024
• Shift Supervisor since September 2024
• Competed in 2024 Barista Championship- Won District 778 competition. Competed in the Area 85 Barista Competition with 9 other baristas from surrounding districts.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Self-driven to complete optional training (listed under certifications)
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
• Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Enforced company policies and regulations with employees.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Conducted routine inspections to check quality and compliance with established specifications.

• Work with sole source contracts to secure training materials for Explosives Countermeasures Unit.
• Track purchases and receiving logs for all Explosives Countermeasures Unit inventory.
• Administrative support for Functional Training Operations Division(165 personnel).
• Maintain regular communication between departments via email and phone calls to coordinate program logistics.
• Track unit course registrations and courses via Sharepoint software. Prepare course record packet (CRP) for each class and submit all documentation for accreditation purposes.
• Secure campus training areas for training and events.
• Point of contact for diplomatic and official passports. Create and submit packets to approving officials. Work with Special Issuance Agency (SIA) to secure passports for over 50 personnel.
• Manage numerous distribution lists.
• Track domestic and overseas training requests and create reports as needed.
• Notarize numerous documents for employees and students.
• Timekeeper for 54 employees and support all administrative tasks related to timekeeping.
• Chair and organize all social events for Functional Training Operations division (ie- retirements, farewells, team building).
• Address and resolve technical, financial and operational concerns by working with employees and directors.
• Provides onboarding for new instructors.
• Organizes moral boosting events for staff.
• Division representative for Community Advisory Committee. Facilitate partnership with Nottoway County Schools along with other community businesses.
• Establish goals and create action plans to achieve goals.
• Evaluate program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
• Oversee appointment scheduling, payroll and financial reimbursement of expenditures.
• Interview and recommend team members for hire.
• Management of special events to include inauguration, retirements/farewell and other campus wide events. Worked with all levels of personnel, to include highest level of leadership to plan, coordinate and execute events as Subject Matter Expert (SME).

• Grew cheer program 200 percent in first year.
• Recruit qualified and effective volunteers for cheer coach positions.
• Receive and respond to citizen requests via emails, telephone calls and in-person interactions for general and program information and to resolve inquiries and complaints.
• Develop and maintain effective relationships with general public and other community groups.
• Maintained all program records to include inventory, attendance, schedules, registration and participant forms.
• Organized end of season banquets to include logistics, awards and execution.
• Maintained up to date schedule for events, practices and other functions.
• Developed, updated and streamlined procedures by evaluating operational practices and identifying deficiencies.
• Assist with concessions to include cooking, replenishing stock, organizing and cashier.
• Organized and executed various fundraisers, raising over $3,200.
• Secured contracts with vendor for program needs.
• Provide support for other parks and recreation programs, events and activities.

• Provide logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
• Interact with professional services personnel to receive orders, direct activities and communicate instructions.
• Identify and implement changes to existing processes to improve accuracy and efficiency of in-processing, thus saving government thousands of dollars in lost man hours.
• Coach new employees on administrative procedures, company policies and performance standards.
• Support TRM with personal document management such as SF-1838, EARS Request, badge issuance and provisioning, building access, phone and desk space setup.
• Participate in TRM logistics and project meetings, transcribed meeting minutes and tracked project statuses.
• Support efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Organize and oversee transfer/new employee orientation and in-processing.
• Process excess of 25 government employee time sheets ensuring completeness and accuracy before submitting to payroll for final processing.

• Achieved 194% of Walk to End Alzheimer's goal. Responsible for organization and execution of annual "Walk to End Alzheimer's", largest non-profit event to raise funds for Alzheimer's research and care and support of families affected by Alzheimer's and other forms of dementia.
• Negotiated contracts with various local businesses to optimize sponsorship dollars secured.
• Oversaw vendor contracts for walk day supplies needed- venue, shirts, food, and entertainment.
• Lead chapter in sponsorship dollars, corporate teams and percentage growth of Walk to End Alzheimer's.
• Identified, developed and supervised diverse community volunteer network to serve as committee chairs.
• Highest attendance in Chapter wrap around events- Why We Walk Breakfast and Walk Celebration.
• Work remotely and self starter.
• Perform system administrator duties on Google Drive, Drop Box, and Luminate Online/Convio (Alternatives to SharePoint and Nationwide systems used by Alzheimer's Association).
• Prepare reports for West Virginia Chapter Executive Director utilizing feedback from instructors and students on improvements to programs, classes and workshops. This ensures future presentations meet expectations of ever changing needs of families/professionals we serve.
• Coordinate and schedule various forms of community outreach such as educational workshops for families and professionals.
• Spearhead specialized training sessions such as our Hands on Dementia Experience (HODE) and Alzheimer's and Dementia University. Prepare lesson plans/outlines, create power point presentations and provide guest instructors with guides and materials for instructional delivery.

• Reviewed statistic enrollment data and prepared reports.
• Extensive experience with Microsoft Office Suite.
• Administrator of Augusoft Lumens ( online registration site).
• Secured contracts for adjunct personnel.
• Evaluated and implemented changes to enrollment process of Gaming Career Institute at Hollywood Casino, providing streamline process, improving efficiency and relationship between client, students, and college.
• Generated additional revenue through Career Advancement Program and Gaming Careers Institute with improved enrollment process and higher student registrations.
• Customer/Client support for problem resolution.
  Various database and entry management.
• Recruiting and registration of various workforce programs including Gaming Careers Institute and Career Advancement Program.
• Marketing Committee Member for Career Advancement promotion.
• Payroll processing for adjunct staff.

• As Records Clerk, my responsibilities included :
• Analyzed departmental documents for appropriate distribution and filing.
• Department representative for Sex Offender Registry reporting to Virginia State Police.
• Assisted average of 30 customers interactions per day.
  Managed criminal cases tracking database for department.
• Removed, cataloged, stored, and managed digital photographic evidence from departmental cameras.
  
• As Emergency Dispatcher, was first contact for distressed citizens in various emergency situations, ranging from life threatening traumatic injuries to high stress social encounters (i.e., fights, shootings) to lost citizens needing direction. Job duties included:
• Coordinate excess of 100 officers during large community events as well as City Fire and Rescue Personnel.
• Directly conducted training of new dispatchers.
• Operated multi-line telephone console system, alerting system, and TDD system for deaf and hearing-impaired.
• Ask questions to interpret, analyze and anticipate caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies.
• Determine and assign level of priority of call and enter data into computer-aided dispatch system for radio dispatch purposes.
• Dispatch and coordinate responses of public safety agencies.
  Identify appropriate number and type of equipment or apparatus to dispatch.
• Enters and modifies information into local, state and national computer databases.
• Monitor and respond to variety of technical systems and alarms.
• Liaison to average of 30 police officers and other emergency personnel to achieve best outcome possible.

Earned AAS in Cooking/Baking from Baltimore International College and opened Southern Ce's, a catering company. Work experience also includes working in various restaurants and bakeries in/around Winchester, VA. Sole responsibilities:

• Secured catering contracts with various businesses/personnel to provide gourmet catering services at various events.
• Provided friendly, courteous service to create memorable moments for guests.
• Developed signature line of gourmet sauces and dry rubs.
• Organized and executed numerous catering events in their entirety ranging from 10 to 200 attendees.
  Networked with customers and area businesses.
• Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
• Replenished banquet stations and verified food temperatures and cleanliness of service areas.
• Observed federal and local kitchen safety regulations to prevent food borne illnesses.
• Created numerous appetizer, entree and dessert options to enable creation of customized menus.
• Tested recipes before inclusion in catering menu to verify accuracy of ingredients and preparation methods.
• Conducted walk-throughs of event areas to perform final inspections with customers and verify satisfaction of arrangements and provisions.
• Collaborated with clients to plan event venues, menus and budgets.
• Researched menu options for customers with food allergies or special dietary preferences to accommodate varied dietary needs.
• Maintained flexible work schedule to meet event needs.
• Arranged furniture and added decorations to assist in setting up for catering events.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Supervised and trained junior catering staff to carry out correct tasks and apply best practices.

• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Developed strategies to streamline and improve office procedures.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Volunteered to help with special projects of varying degrees of complexity.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.