Christine Mombranche
Customer Service Representative
Tamarac,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Teacher
Child Care Careers Services
Hollywood, FL
01.2023 - Current
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Supervised students throughout day, both in classroom and outside during breaks.
- Differentiated instruction according to student skill level.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
Customer Service Representative
Centene Corp.
Sunrise, FL
07.2019 - 07.2021
- Respond to telephone or written correspondence inquires from members/ and or providers within established timeframes utilizing current reference materials and available resources
- Provide assistance to members and/or providers regarding website registration and navigation
- Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
- Make referrals to other departments as appropriate
- Maintain performance and quality standards based on established call center metrics including turn-around times
Patient Care Coordinator
Patient Care America
Pompano Beach, FL
12.2016 - 04.2019
- Inputted information from customer calls and onsite service visits into the company's system using CPR+
- Answered multi-line call system with consistent 60 second answer speed, resulting in 80% of calls being answered per minute
- Consulted with upset customers to determine best methods to resolve service and billing issues
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Documented conversations with customers to track requests, problems and solutions
- Performed a wide range of clerical tasks, including imaging, transcription and verifying work
Medical Receptionist
South Florida Vision Associates
Fort Lauderdale, FL
10.2013 - 12.2016
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy ophthalmology office with 5 providers
- Interviewed patients to collect medical information and insurance details
- Managed a multi-line phone system and greeted all patients
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Trained in medical terminology and billing (ICD-9/ICD-10)
- Developed team capacity by training all new receptionists
- Communicated with all partners throughout the practice including ophthalmologist, technicians and medical assistants
Education
Certification - Child Care Center Operations
Sheridan Technical College
Hollywood, FL03.2022
Certification - Early Childhood Education
Sheridan Technical College
Hollywood, FL01.2022
Skills
- Front desk operations
- Oral and written communication
- Telephone etiquette
- Referral verification
- HIPAA guidelines
- Proficient in MS Office
- Records management
- Team development
- Medical coding capability
- Bi-lingual in English and Creole
- Staff training and development
- Effective Listening
- Florida Teaching Certification With Early Childhood Education Endorsement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Never let yesterday use up too much of today.
Will Rogers
Timeline
Teacher
Child Care Careers Services
01.2023 - Current
Customer Service Representative
Centene Corp.
07.2019 - 07.2021
Patient Care Coordinator
Patient Care America
12.2016 - 04.2019
Medical Receptionist
South Florida Vision Associates
10.2013 - 12.2016
Certification - Child Care Center Operations
Sheridan Technical College
Certification - Early Childhood Education
Sheridan Technical College
Similar Profiles
Jasmine AndradeJasmine Andrade
Preschool Teacher at Child Care Careers Services PreschoolPreschool Teacher at Child Care Careers Services Preschool
Jaclyn AsbraJaclyn Asbra
Childcare Assistant Teacher at Child Care Careers Services PreschoolChildcare Assistant Teacher at Child Care Careers Services Preschool
Iseah GomezIseah Gomez
Substitute Teacher at Child Care Careers Services PreschoolSubstitute Teacher at Child Care Careers Services Preschool
Anna GriffinAnna Griffin
Daycare Teacher at Child Care Careers ServicesDaycare Teacher at Child Care Careers Services
Aracelis Velez RodriguezAracelis Velez Rodriguez
Medical Assistant at Broward ENT Consultants, PLMedical Assistant at Broward ENT Consultants, PL