Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

C'Erra Wessel

Dallas,TX

Summary

Dependable candidate successful at managing multiple priorities with a positive attitude. Professional customer service with demonstrated success in technical support. Excellent communication and organizational abilities with hardworking and detail-oriented nature.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Support

Conduent
08.2023 - 06.2024
  • Provided technical support to customers regarding part installation, hardware-related issues, software updates and configuration, products, replacements, connectivity issues, coverage and warranties
  • Enhanced customer satisfaction by providing timely and efficient technical support for Apple products.
  • Streamlined technical support processes by creating detailed documentation or cases for common issues and resolutions.
  • Optimized client satisfaction by providing comprehensive technical support.
  • Maintained productivity levels by minimizing downtime
  • Provided exceptional technical support by resolving complex issues in a timely manner.
  • Scheduled in-store appointments at direct store location or an authorized retail provider.

Data Entry

Continuum Global
12.2022 - 06.2023
  • Promptly and accurately input client personal data to disburse invoices.
  • Handled secure information in appropriate programs, in appropriate format with authorized credentials.
  • Prepared, reviewed, verified, updated, and corrected documents for data entry.
  • Handled a comprehensive range of tasks related to document management..
  • Ensured accuracy in recordkeeping through meticulous data entry and verification procedures.
  • Reduced manual data entry errors with accurate payment postings and account reconciliations.
  • Enhanced billing accuracy by thoroughly reviewing invoices and ensuring correct data entry.
  • Improved overall department efficiency with thorough invoice audits and accurate data entry.
  • Consistently met deadlines for data entry, improving overall efficiency of the department.
  • Ensured timely updates of inventory records with meticulous data entry and verification.

Technical Support

Continuum Global
08.2021 - 12.2022
  • Support computer software integration by diagnosing a wide variety of difficulties, and malfunctions.
  • Inform clients of specific and detailed information on current products and programs, available updates and upgrades.
  • Install, configure, and test hardware and software to be sure it is in proper standing and up to date.
  • Routinely research and complete mandatory trainings to maintain knowledge on new software, current and future offers, technology advancement or updates on equipment and company policies.
  • Provided technical support for existing applications, diagnosing issues and implementing fixes.
  • Developed collaborative relationships with manufacturers'' representatives for technical support and warranty claims resolution.
  • Analyzed performance metrics to identify areas for improvement in technical support operations.

Driver

Amazon
05.2019 - 08.2021
  • Properly organized company owned van to safely load and unload merchandise weighing between 0-50 lbs.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients by obtaining signatures from customers upon delivery of goods..
  • Utilized GPS and other navigation tools to reduce fuel consumption and determine the safest and most punctual route available to stay on schedule.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Cashier

Sprouts
08.2018 - 03.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Used POS system to enter orders, process payments and issue receipts.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Collections Representative

iQor
02.2016 - 08.2018
  • Increased collections success by effectively communicating with debtors and negotiating payment arrangements.
  • Ensured the accuracy of customer account data by regularly updating contact information, payment terms, and other relevant details in the system.
  • Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
  • Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Counseled debtors on payment options and arranged installment agreements.
  • Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
  • Exhaust all alternatives to keep debtors account in good standing during hardships.
  • Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
  • Played an integral role in the successful recovery of delinquent accounts through consistent persistence, effective communication skills, and a keen understanding of each customer's unique circumstances.
  • Maintained compliance with regulatory guidelines in all collections activities, ensuring the protection of both company and debtor interests.

Education

Associate of Science - Psychology

DCCCD
Mesquite

Skills

  • Customer Service
  • Computer ; Microsoft Excel, Microsoft Spreadsheet, Microsoft Word
  • Remote Technical Support
  • Attention to detail
  • Organization and planning skills
  • Communication skills
  • Data collection ; Skiptracing, Database Search and Data Entry Skills
  • Management ; Team Leadership, Training and Development
  • Commitment to Learning
  • Adaptability and Flexibility
  • Legal Compliance

Certification

Unarmed Security, Tulsa Job Corps, 2012

Accomplishments

Certified Un-armed security guard

Timeline

Technical Support

Conduent
08.2023 - 06.2024

Data Entry

Continuum Global
12.2022 - 06.2023

Technical Support

Continuum Global
08.2021 - 12.2022

Driver

Amazon
05.2019 - 08.2021

Cashier

Sprouts
08.2018 - 03.2019

Collections Representative

iQor
02.2016 - 08.2018

Associate of Science - Psychology

DCCCD

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C'Erra Wessel