Cheri Forbes
Sherrills Ford,NC
Summary
Company Finance Officer/General Manager of Operations with background in overseeing daily operations, developing strategic plans and over seeing day to day task in order to make a business successful .Strong leadership skills with focus on team cohesion and operational efficiency. Excellent customer service and communication skills for a growing business. Demonstrated success driving growth in aligned business goals through process improvement strategies. Made significant contributions to previous roles by implementing innovative solutions that increased overall productivity and profitability. Strong accounting skills to approve the company’s performance and growth.
Overview
24
24
years of professional experience
Work History
General Manager of Operations
Legacy Floor Services Inc
Denver , NC
02.2017 - Current
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Provided strategic direction to staff members in order to maximize productivity.
- Negotiated contracts with vendors for goods or services needed by the organizations
- CFO/Company Financial Officer- AR/AP
- Sales and Use tax experience
- Estimating and Invoicing
- Human Resource management
- Vendor Management/Warehouse incoming/outgoing deliveries
- Customer Service Relations
Customer Service Cashier
Huntersville Ford
Hunters , Washington
08.2013 - 01.2014
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Processed credit card transactions accurately and efficiently.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.l.
- AR
- Customer Service
- Invoicing
CNA
Self Employed Services
Fort Myer , FL
01.2010 - 02.2012
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
Customer Service Representative
Whitehall Printing Company
Naples , FL
01.2003 - 01.2005
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
Waitress Supervisor
Porky’s Last Stand
Bonita Springs , Florida
03.2000 - 08.2003
- Encouraged team collaboration among participants throughout the course duration.
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Created detailed instructional documentation for use in both classroom and online settings.
- Server, Server Trainer,Cook, Bartender and Supervisor
Education
Associate of Science - Business Administration And Management
Liberty University
Lynchburg, VA01-2014
CNA - Nursing Assistance
Certified Nursing Program
Fort Myers, FL01-2008
Associate of Science - Business Administration And Management
Edison Community College
Fort Myers, FLSkills
- Staff Development
- Business Analysis
- Operations Management
- Logistics Management
- Marketing
- Program Administration
- Process Improvement
- Document Control
- Contract Management
- Business Planning
- Customer Retention
- Maintenance Planning
- P&L Management
- Incidents management
- Performance monitoring
- Customer Service
- Financial Management
- Health and safety compliance
- Organizational Management
- Labor Relations
- Inventory Management
- Market Research
- Planning and Implementation
- Invoice Processing
- Customer Relationship Management
- Project management abilities
- Goal Setting
- Vendor Sourcing
- Microsoft Office expertise
- Process Improvements
- Staff retention
- Product Management
- Staff Development
- Troubleshooting and problem solving
- Sales Presentations
- Operations Monitoring
- Performance Management
- Onboarding and Orientation
- Expense Reports
- Inventory Control
- Schedule Management
- Project Management
- Market research, forecasting, and analysis
- Staff Management
- High-pressure environments
- Negotiation
- Work flow planning
- Social Media Marketing
- Business administration
- Operations management
- Finance background
- Performance Evaluations
- Startups and turnarounds background
- MS Office
- Decision-Making
- Google Workspace
- Critical Thinking
- Flexible and Adaptable
- Teamwork and Collaboration
- Planning and Coordination
- Training and Development
- Data Entry
- Organization and Time Management
- Dependable and Responsible
- Good Telephone Etiquette
- Clerical Support
- Attention to Detail
Timeline
General Manager of Operations
Legacy Floor Services Inc
02.2017 - Current
Customer Service Cashier
Huntersville Ford
08.2013 - 01.2014
CNA
Self Employed Services
01.2010 - 02.2012
Customer Service Representative
Whitehall Printing Company
01.2003 - 01.2005
Waitress Supervisor
Porky’s Last Stand
03.2000 - 08.2003
Associate of Science - Business Administration And Management
Liberty University
CNA - Nursing Assistance
Certified Nursing Program
Associate of Science - Business Administration And Management
Edison Community College
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