Summary
Overview
Work History
Skills
References
Timeline
Generic

C. Nicole Marshall

Richardson,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience

Work History

Private Chef

Confidential Client
Dallas, TX
11.2024 - Current
  • Planned and prepared meals for private clients according to dietary requirements and preferences.
  • Ordered food supplies, ensuring freshness and quality of ingredients.
  • Created menus with seasonal produce while maintaining a budget.

Home Healthcare Provider

Texas Premier Home Healthcare
Dallas, TX
12.2022 - 10.2024
  • Provided transportation to medical appointments and errands.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Administered medications in accordance with physician instructions.
  • Managed client's schedule of doctor's appointments, therapies.
  • Maintained accurate records of patient care services provided.

Customer Service Representative

Chewy.com
Richardson, TX
07.2021 - 02.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Care Navigator /Medicare Enrollment Specialist

Orb Health
Richardson, TX
03.2019 - 10.2020
  • Facilitated communication between patients and care teams by acting as a liaison.
  • Coordinated appointments with primary care providers, specialists, and other medical personnel.
  • Maintained accurate records of patient interactions including assessments and interventions provided.
  • Assessed current level of functioning in order to determine eligibility criteria for various programs or services.
  • Scheduled patient appointments and specific treatments.
  • Documented patient information in appropriate systems to guarantee care coordination throughout patient care continuum.

Benefits Specialist

RxBenefits (Contractor)
Dallas, TX
08.2018 - 12.2018
  • Staffed a table at onsite events to answer questions related to pharmacy benefits administered by the company, and presented pharmacy benefits in a group setting.
  • Conducted new hire orientations to explain benefits packages.
  • Assisted employees with enrolling in benefit plans and explained plan options.
  • Compiled data from various sources for reporting purposes.

Executive Assistant to the Vice President

Platinum Parking
Dallas, TX
04.2017 - 04.2018
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Conducted research on various topics as requested by executives or senior management personnel.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.

Executive Assistant to the President

One Technologies (Contract)
Dallas, TX
12.2016 - 02.2017
  • Organized and maintained the President's calendar, scheduling meetings and appointments.
  • Prepared travel arrangements for the President, including airfare, hotel accommodations, rental car reservations.
  • Handled confidential correspondence on behalf of the President.
  • Compiled reports from various sources for review by the President.
  • Managed incoming calls and emails addressed to the President.
  • Acted as a liaison between executive management and other departments within an organization.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Conducted research and collected and analyzed data to prepare reports and documents.

Executive Assistant to the Vice President - Sales

BenefitMall
Dallas, TX
11.2003 - 12.2016
  • Organized and maintained executive's schedules, appointments, and travel itineraries.
  • Provided administrative support to the Vice President in areas such as preparing presentations, reports, memos, letters, contracts and other documents.
  • Handled confidential information with discretion and sensitivity.
  • Ensured all deadlines were met by tracking progress of projects assigned to the VP's staff members.
  • Prepared expense reports for the VP using corporate credit cards or reimbursement forms.
  • Monitored incoming emails sent to the VP's office address; responded accordingly or forwarded messages to appropriate personnel within organization.
  • Maintained an up-to-date contact list of key stakeholders associated with organization.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Leveraged word processing software to create proposals, letters and memos.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Coordinated multiple schedules using online calendaring system.
  • Researched and prepared information for presentations to high-level executives.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.

Skills

  • Customer service
  • Accurate Data Entry
  • Professional telephone demeanor
  • Call center procedures
  • Multi-line phone talent
  • Computer proficiency
  • Complaint resolution
  • Product education
  • Payment processing
  • Punctuality and reliability
  • Calm demeanor

References

References available upon request.

Timeline

Private Chef

Confidential Client
11.2024 - Current

Home Healthcare Provider

Texas Premier Home Healthcare
12.2022 - 10.2024

Customer Service Representative

Chewy.com
07.2021 - 02.2024

Care Navigator /Medicare Enrollment Specialist

Orb Health
03.2019 - 10.2020

Benefits Specialist

RxBenefits (Contractor)
08.2018 - 12.2018

Executive Assistant to the Vice President

Platinum Parking
04.2017 - 04.2018

Executive Assistant to the President

One Technologies (Contract)
12.2016 - 02.2017

Executive Assistant to the Vice President - Sales

BenefitMall
11.2003 - 12.2016

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