C’Niyah Jacques
Davenport,FL
Summary
Accomplished Med Tech/RA with a proven track record at Grace Manor at Lake Morton, adept in HIPAA regulations and direct patient care. Leveraged expertise in immunohistochemical testing and a friendly, positive attitude to enhance patient satisfaction. Skilled in patient monitoring and sterilization techniques, consistently contributing to high standards of healthcare delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Med Tech / RA
Grace Manor at Lake Morton
12.2023 - Current
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
Medical Receptionist
HCA Aventura Hospital
01.2022 - 12.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Dietary Aide
Lakeland Regional Health
02.2020 - 01.2022
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Education
Pharmacy Technician
Concorde Career Institution
Orlando, FLSkills
- HIPAA Regulations
- Direct Patient Care
- Patient interaction
- Immunohistochemical testing
- CPR Certified
- Certified Safety Professional
- BLS Certified
- Friendly, Positive Attitude
- Medical record documentation
- Patient Monitoring
- Sterilization techniques
Certification
Alzheimer’s Training Certification
CPR Certification
BLS Certification
Timeline
Med Tech / RA
Grace Manor at Lake Morton
12.2023 - Current
Medical Receptionist
HCA Aventura Hospital
01.2022 - 12.2023
Dietary Aide
Lakeland Regional Health
02.2020 - 01.2022
Pharmacy Technician
Concorde Career Institution
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