Jessie Henderson
North Las Vegas,NV
Summary
Skilled Dental Assistant with hands-on experience in Front desk Operations, as well as assisting the providers, and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
21
21
years of professional experience
Work History
Dental Assistant
United States Air Force
02.2019 - 02.2024
- Assisted dentist in all aspects of patient care, including dental exams, cleaning, root canals, fillings, crowns, x-rays, and other treatments
- Performed daily administrative duties such as scheduling appointments, filing records, and managing 11 dentist schedules
Dental Front Desk Manager
United States Air Force
10.2017 - 02.2019
- Manage the daily operations of the dental office, including scheduling and confirming appointments
- Greet patients upon arrival and ensure they receive a positive experience throughout their visit
- Ensure the front office staff is providing excellent customer service and maintain a professional and organized atmosphere
- Maintain accurate patient records in the office management system
- Assist with patient inquiries and resolve customer service issues as needed
- Train and manage the front office staff to ensure they are providing exceptional customer service
- Ensure the office is compliant with all state and federal regulations and laws
Deployment Supervisor
United States Air Force
05.2017 - 10.2017
- Tracked and monitored 30 employees’ performance in order to ensure they met productivity goals
- Ensured accuracy of data pertaining to production, scheduling, and personnel
- Ensured compliance with all safety regulations and protocols
Pediatric Dental Assistant Manager
United States Air Force
09.2015 - 05.2017
- Managed day-to-day operations of a pediatric dental office, including scheduling appointments and coordinating with the provider
- Trained and mentored 4 new staff on all pediatric dental office procedures and protocols
- Developed and implemented policies and procedures to ensure efficient operations and patient satisfaction
- Advised and counseled patients and families on dental care needs and best practices
- Utilized electronic health records (EHR) software to quickly and accurately document patient information
- Collaborated with dentists and other healthcare providers to coordinate care for patients
- Maintained compliance with all local, state, and federal regulations and laws
Dental Hygienist
United States Air Force
06.2014 - 09.2015
- Assessed patient oral health and provided preventive care, including scaling and polishing teeth, and applied fluoride and sealants.
- Educated patients on proper oral hygiene techniques, including tooth brushing and flossing techniques.
- Recorded treatment plans and patient information in dental software.
- Maintained patient records, including medical and dental histories.
- Exhibited a high level of expertise in use of dental instruments to perform root planing, scaling, and debridement.
- Applied topical anesthetics and other medications to patient gums.
- Assisted the dentist in various procedures including prophylaxis, crown and bridge, and restorative dentistry.
- Maintained a clean and safe environment for patient care in accordance with OSHA and CDC guidelines.
- Ensured proper sterilization of instruments.
Advanced Education and General Dentistry Assistant
United States Air Force
12.2012 - 05.2014
- Demonstrated expertise in providing direct patient care, including performing dental prophylaxis, oral hygiene instruction, and assisting with dental exams
- Utilized advanced knowledge of dental terminology, anatomy, and instruments to help dentists diagnose and treat patients
- Maintained patient records, including medical history, medications, and other relevant information
- Prepared and maintained dental instruments and materials, including dental materials for crowns, bridges, and dentures
- Assisted with the placement of fillings, sealants, and other dental restoration procedures
- Assisted with the fabrication of temporary crowns and bridges
- Assisted with the fabrication of dentures and partials
- Assisted with root canals and other endodontic procedures
- Prepared and dispensed dental materials and medications
- Monitored and maintained dental equipment
- Collaborated with other healthcare professionals to ensure quality patient care
Prosthodontic Dental Assistant
United States Air Force
03.2009 - 12.2012
- Provided chairside assistance to prosthodontist in the preparation and placement of prosthetic appliances, including dentures, crowns, bridges, and dental implants
- Assisted with the fabrication of permanent prostheses, trimming and fitting them
- Collaborated with prosthodontists to take accurate impressions of patient’s teeth and gums and created temporary prostheses
- Prepared and sterilized dental instruments and materials prior to appointments
- Maintained and ordered dental supplies, as needed
- Applied topical anesthetics to patient’s gums prior to dental procedures
- Monitored patient’s vital signs and comfort during appointments
- Demonstrated outstanding customer service to patients, answering questions and addressing concerns in a professional manner
Dental Assistant
United States Air Force
01.2007 - 03.2009
- Assisted the dentist during treatment procedures, including dental surgeries, cleanings, exams, and root canals
- Sterilized and prepared dental instruments for use
- Assisted with administrative duties such as scheduling and confirming appointments
- Maintained patient charts, including filing, charting, and data entry
- Provided patient education on proper oral hygiene and preventive care
- Answered patient questions and addressed patient concerns
- Performed basic laboratory procedures such as taking x-rays and making impressions
- Operated dental equipment, such as suction machines and intraoral cameras
Dental Lab Technician
United States Air Force
12.2004 - 01.2007
- Experienced in a wide variety of dental lab procedures, including crown and bridge work, porcelain, dentures, and implant restorations
- Highly skilled in using a variety of dental lab equipment, including milling machines, casting machines, and microscopes
- Participated in continuing education courses to keep up with the latest dental lab technologies and techniques
- Adept in communicating with dentists and patients to ensure accurate fabrication of prostheses
- Developed strong working relationships with dental laboratories to ensure timely delivery of prostheses
Dental Lab Apprentice
United States Air Force
06.2004 - 12.2004
- Assisted the dental technician in constructing dentures, crowns, bridges, and veneers
- Operated a variety of laboratory equipment, including grinders, and polishers
- Maintained records of products produced and materials used
- Monitored and adjusted temperatures of waxes, acrylics, and ceramics
- Prepared dental models for fabrication and installation of prosthetics
- Inspected finished products for accuracy and quality
Dental Assistant Apprentice
United States Air Force
04.2003 - 06.2004
- Assisted with general dental care for patients, including cleaning and taking xrays
- Followed protocols to ensure patient safety and comfort, such as properly sterilizing instruments and preparing trays for dental exams
- Assisted the dentist with minor dental procedures such as applying fillings and taking impressions
- Maintained patient records, scheduling appointments, and managing patient files
- Performed administrative tasks such as filing paperwork and ordering dental supplies
- Observed and shadowed the dentist for further familiarization of the dental field
Education
Associates - Dental Assisting
Community College of The Air Force
Online12-2014
Skills
- Active Listening
- Managing
- Speaking
- Reading Comprehension
- Active Learning
- Instructing
Accomplishments
commendation medal
Languages
Spanish
Advanced (C1)
Software
Corporate Dental Application
Dentrix
Microsoft
MiPacs
Timeline
Dental Assistant
United States Air Force
02.2019 - 02.2024
Dental Front Desk Manager
United States Air Force
10.2017 - 02.2019
Deployment Supervisor
United States Air Force
05.2017 - 10.2017
Pediatric Dental Assistant Manager
United States Air Force
09.2015 - 05.2017
Dental Hygienist
United States Air Force
06.2014 - 09.2015
Advanced Education and General Dentistry Assistant
United States Air Force
12.2012 - 05.2014
Prosthodontic Dental Assistant
United States Air Force
03.2009 - 12.2012
Dental Assistant
United States Air Force
01.2007 - 03.2009
Dental Lab Technician
United States Air Force
12.2004 - 01.2007
Dental Lab Apprentice
United States Air Force
06.2004 - 12.2004
Dental Assistant Apprentice
United States Air Force
04.2003 - 06.2004
Associates - Dental Assisting
Community College of The Air Force
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