Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Markell Newman

Markell Newman

Dallas,TX

Summary

Experienced in customer relations, regional cabling and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities.

Overview

7
7
years of professional experience

Work History

Cable Installer

Evocative
01.2024 - 02.2024
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Installed and managed structured cabling infrastructure.
  • Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
  • Reviewed network design and set up copper and fiber-optic cabling infrastructures.
  • Monitored network hardware operations to evaluate proper configuration.

Cell Phone Technician

Coworx Staffing
12.2023 - 01.2024
  • De-soldered and re-soldered connections between parts and motherboard.
  • Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
  • Specialized in repairing [Type] phones and frequently worked on other manufacturer models.
  • Erased user data, debugged application issues and refurbished devices for resale.
  • Adhered to safety protocols while working with delicate components, preventing potential damage during repairs.
  • Provided exceptional customer service through clear communication regarding repair timelines, costs, and expectations.

Warehouse Unloader

Fed Ex Ground
01.2023 - 12.2023
  • Complied with company policies when disposing of packaging materials, promoting environmentally responsible practices within the facility.
  • Provided support during peak periods or staff shortages, consistently maintaining a high level of productivity despite increased workloads.
  • Communicated with truck drivers regarding delivery schedules and special handling requirements for sensitive cargo.
  • Operated forklift to move pallets and heavy items on and off vehicles.

Ordinary Seaman

Stabbert Maritime
12.2021 - 12.2022
  • Supported vessel''s maintenance tasks by painting, chipping rust, greasing machinery, and conducting routine inspections to extend the ship''s lifespan.
  • Enhanced communication among crew members by providing clear instructions and utilizing effective hand signals during deck operations.
  • Completed required documentation accurately such as logbook entries detailing the completion of tasks assigned during shifts.
  • Updated, maintained and prepared photocopies of checklists, familiarization lists, and key logs.
  • Loaded, stored and securely transferred bunkers, oils and bilge to maintain safety and protect natural environment.

Sanitation Worker

Staffmark
10.2020 - 05.2021
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.
  • Completed daily logs detailing sanitation activities performed, issues encountered, or feedback received from the public.
  • Developed and maintained personable and professional rapport with staff and customers to support satisfaction.

Data Entry Clerk

Staffmark
10.2019 - 10.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.

Call Center Agent

24/7 Intouch
02.2017 - 02.2018
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.

Education

High School Diploma -

Vista Del Lago High School
Moreno Valley, CA

Science -

Golden West College
Huntington Beach, CA

Skills

  • Fire Security

  • Forklift Safety

  • Crane Operation

  • Navigation

  • Customer Service

  • Payment Collection

  • Shipping and Packaging

  • Attention to Detail

  • Dispatch Communication

  • Clean Driving Record

  • Computer Assembly

  • Hardware Installation

  • Hardware Repair

  • Software Updates

  • Hand-tool proficiency

Additional Information

Authorized to work in the US for any employer, Materials Transport, Skilled Forklift Operator, Route Management, Logistics, Problem-Solving, Manufacturing Experience, Picking Orders, Shipment Processing, MS Office, Documentation and Reporting, Coordinated cargo unloading with other workers to achieve efficient and safe transportation., Used scanners to track parcel information, condition or receipt, Contributed ideas on ways to improve or optimize warehousing procedures., Counted number of boxes or units in loading docks to confirm proper completion of work orders., Verified orders against shipping documents and picked up items accordingly., Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash., Utilized RF scanning equipment to accurately locate items in the warehouse., Inspected product load for accuracy to foster timely and complete delivery., Secured loads on pallets to minimize damage and worker injuries., Cleaned, maintained, and mended ship decks and assessed areas requiring major damage repair., Spliced and repaired ropes, wire cables, or cordage., Loaded or unloaded materials, vehicles, or passengers from vessels., Swept, mopped, and washed down decks to remove dirt and debris., Chipped and cleaned rust spots on decks, superstructures, or sides of ships., Navigated routes with relevant map programs and GPS systems., Handled merchandise in accordance with product handling standards., Obeyed traffic laws and followed established traffic and transportation procedures., Delivered rush merchandise on tight schedules to meet customer targets., Reviewed and verified invoices and purchase requests to confirm accuracy., Strengthened customer retention by offering discount options., Trained and supervised new employees to promote overall team productivity and consistent service.

Timeline

Cable Installer

Evocative
01.2024 - 02.2024

Cell Phone Technician

Coworx Staffing
12.2023 - 01.2024

Warehouse Unloader

Fed Ex Ground
01.2023 - 12.2023

Ordinary Seaman

Stabbert Maritime
12.2021 - 12.2022

Sanitation Worker

Staffmark
10.2020 - 05.2021

Data Entry Clerk

Staffmark
10.2019 - 10.2020

Call Center Agent

24/7 Intouch
02.2017 - 02.2018

High School Diploma -

Vista Del Lago High School

Science -

Golden West College
Markell Newman