Coal Osborne
Winterville,NC
Summary
Dynamic and results-oriented professional with a proven track record at Caring Transitions of Chesapeake, excelling in efficient packing techniques and exceptional team collaboration. Leveraged strong communication skills and problem-solving abilities to enhance client satisfaction and streamline operations. Known for maintaining a clean driving record and ensuring the safe transport of items, significantly boosting repeat business.
Overview
3
3
years of professional experience
Work History
Mover
Caring Transitions of Chesapeake
05.2024 - Current
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to [Number] lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
- Inspected items for damage and reported issues to supervisor for resolution.
- Strapped items down over protective padding to secure throughout transportation.
- Followed verbal and written instructions to properly move and ship products.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Followed safety protocols to prevent accidents and injuries.
- Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
- Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
- Communicated with customers courteously and professionally to drive satisfaction.
- Demonstrated strong problem-solving skills when faced with unexpected challenges during moves, finding effective solutions that satisfied clients'' needs.
- Improved client satisfaction by carefully packing and transporting their belongings in a timely manner.
- Assisted clients with furniture disassembly and reassembly, ensuring proper setup at the new location.
- Communicated with clients to understand their specific needs, tailoring services accordingly for a seamless moving experience.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Arranged items at destination according to customer requests and instructions.
- Maintained excellent customer service, addressing any concerns and providing solutions as needed.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Collaborated with other movers to establish priorities during complex moves involving multiple locations or large quantities of items.
- Ensured safe transportation of items by properly loading and securing them in the moving truck.
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and [Action].
- Increased repeat business through professional interactions and top-notch service for all clients.
- Managed time effectively, ensuring that all tasks were completed within allotted schedules while maintaining attention to detail.
- Educated clients on best practices for packing and organizing their belongings prior to the move, leading to less confusion upon arrival at the new location.
Receptionist
Coastal Roots Hair Salon
02.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Bachelor of Science - Construction Management
East Carolina University
Greenville, NC05-2027
Skills
- Time management
- Team collaboration
- Physical fitness
- Strong communication skills
- Furniture moving
- Adaptable and flexible
- Materials handling and transport
- Heavy lifting expertise
- Adaptable nature
- Truck loading and unloading
- Problem-solving skills
- Proper equipment usage
- Wrapping and boxing
- Verbal and written communication
- Packing expertise
- Decision-making
- Loading and unloading proficiency
- Physical stamina and endurance
- Truck loading
- Workplace cleanliness maintenance
- Efficient packing techniques
- Clean driving record
Timeline
Mover
Caring Transitions of Chesapeake
05.2024 - Current
Receptionist
Coastal Roots Hair Salon
02.2022 - 08.2022
Bachelor of Science - Construction Management
East Carolina University
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