Coann Lin
San Jose,CA
Summary
Effective student committed to learning, developing skills in editing, writing, and team contribution. Self-directed and energetic with impactful performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
10
10
years of professional experience
Work History
Instructional Aide
Pacific Autism Center For Education
02.2024 - Current
- Aid teachers in designing and implementing lesson plans to enhance student learning outcomes.
- Assist in monitoring student progress, providing feedback to teachers for assessment and improvement strategies.
- Collaborate with instructional team members to create a cohesive and consistent educational experience for all students.
- Prepare classroom before students' arrival, ensuring that instructional materials are readily available when needed by both teachers and students.
- Work with students daily to reach annual goals in cognitive, social, and motor-control development.
- Select the best vocational tasks for each individual student’s needs and skills.
- Learn and memorize each student's background, triggers, antecedent signs of escalating behavior, and most successful steps of action in order to quickly de-escalate injurious behaviors or avoid them altogether.
- Use safety-care trained tactics to prevent or minimize injury to both the student and myself during harmful behaviors.
- Think and act quickly and safely during sudden high-risk situations, remaining calm and composed throughout.
- Use Applied Behavioral Analysis to help students develop new behavior patterns that are more suitable for the classroom and future work environments.
- Shadow an experienced staff on a new student for three days, take charge with their support in the background for the next two days, then confidently supervise the student as an independent staff the following week.
- Thoroughly clean and disinfect the classroom with other staff after all students have left each day.
- Maintain organization and cleanliness of all classroom materials.
- Decorate classroom and doors for seasonal changes and holiday events to promote morale.
- Improvise switching tasks/students and jumping into new roles whenever necessary at a moment's notice.
- Maintain accurate records of student performance data, aiding teachers in making informed instructional decisions.
Teacher’s Aide/Substitute Teacher, K-5
Yew Chung International School Of Silicon Valley
06.2021 - 12.2022
- Developed rules and set goals to maintain order in classroom.
- Created thoughtful lesson plans with engaging activities, using available materials and unused recyclables to stay well within school budget.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Utilized games and dopamine-rewarding activities to engage children in staying on task, following rules, and equally participating in classroom maintenance
- Taught children mood-regulating techniques specific to their needs and receptiveness to increase cooperation in the classroom.
- Led children in high-energy creative, athletic and educational activities while maintaining safe and orderly group.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Worked with school director on disciplinary and safety issues.
- Reviewed class placement lists and recommended changes to school director based on my understanding of specific students and their social needs.
- Held meetings with parents to resolve concerning behavioral issues, and advised on successful healthy solutions to integrate at home as well for consistency in the child's life.
- Remained cheerful, energetic, and supportive, regardless of exhaustion, outside factors, or children's behavior.
Front Desk Assistant/Claims Manager
CTA Healing Center
05.2021 - 12.2022
- Handled all guest check-in and check-out, scheduling of future appointments, and provided customer service.
- Responded to office appointment and insurance claim inquiries, both in-person and by telephone.
- Created efficient and organized system through Microsoft OneNote to keep track of patient medical records.
- Maintained and updated a task list every work day for the doctor of upcoming medical notes to complete, allowing him to stay on top of paperwork without dedicating much time out of the tight schedule to do so.
- Diligently cross-checked across multiple medical and office-run patient records to catch any errors ASAP and resolve efficiently.
- Investigated errors and reported the cause, as well as suggestions to avoid future repetition of the error, to the doctor.
- Handled all insurance business, including sending out claims, checking for and recording received payments, calling insurance lines to check specific patient eligibilities, and alerting patients and the doctor to any possible complications.
- Advised on resolving issues with less agreeable patients in a clear and helpful tone to avoid negative experiences or reviews.
- Firmly upheld clinic regulations and fees while maintaining friendly and positive relations with patients to encourage recurring visits.
Child Caretaker
Personal Employer
04.2020 - 12.2022
- Planned activities to support development and educational objectives.
- Enforced rules and managed behavior through positive reinforcement, relevant consequences, and proactive emotional regulation.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Engaged children in independence-building tasks, such as preparing healthy meals and making their own checklists for the day.
- Assisted in piano and voice practice, using methods specific to each child's personality to improve weaker areas.
- Balanced the attention between both children to avoid feelings of neglect or jealousy.
- Subdued high tensions quickly so they learn to work through conflicts healthily and empathetically.
- Addressed and validated all feelings and frustrations of children, then led those feelings into exercising their problem-solving skills.
- Reported concerns to parents, while providing a fair representation of the child's viewpoint and reasoning for such behavior.
- Recommended solutions and facts about child development for parents to keep in mind when handling these outbursts at home, leading to a healthier family relationship.
Event Hostess/Assistant Manager
S'more Studio
04.2014 - 11.2022
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained cleanliness of the former studio location and advised on presentable decor and interior design to achieve high customer satisfaction.
- Prepared materials under my skill section ahead of time.
- Checked inventories and reported all necessary preparation outside of my designated duties to the owner.
- Stepped up and took over as lead manager at one location when the studio needed to fulfill multiple bookings in different locations at the same time.
- Transitioned the business into selling fabric masks during COVID quarantine in 2020, making the change smooth for the owner by pushing out promotional social media posts, creating an efficient and color-organized online order system, divvying task lists between helpers to fulfill orders on time, and maintaining financial bookkeeping.
- Assisted in transitioning the business again recently, from a studio location to a traveling on-site event service, posting on social media to keep the loyal customer base engaged in the new business type
- Advised on worthwhile investments toward efficiency-increasing tools, materials, and furniture.
Private Tutor
Personal Employer
02.2020 - 04.2022
- Worked with student to complete homework assignments, identify lagging skills and correct weaknesses.
- Used positive reinforcement, repetition and review to help student master challenging material.
- Taught student remotely via live video sessions during quarantine and while out-of-state for university.
- Supported student with helpful study habits and exam strategies.
- Connected student's interests and hobbies to self-management tactics, building desire for self-maintenance.
- Wrote recommendations for student's ADHD medication needs and accommodations within the school.
- Introduced student and family to lesser known, scientifically-backed study methods for neurodivergence.
- Built connection with student outside of academic work to gain trust and receptiveness to my strategies and advice.
- Collaborated with parents to create lifestyle improvements for student's age, learning preference and learning style.
- Empathized with parents' concerns for student and advised from many angles, as a tutor, past middle school student, and friend.
- Supported student through struggles with power-abusive teachers and social setbacks post-COVID.
- Helped student develop life-long learning skills and successful study habits.
Summer Camp Aide
Community School Of Music And Arts
07.2016 - 08.2019
- Led groups of children safely through a variety of creative projects and camp activities.
- Cared for personal and health needs of disabled campers.
- Walked alongside troubled or homesick campers when they needed a calm environment.
- Maintained clean, organized and safe physical environment both indoors and outside.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Resolved conflicts that arose between campers by holding a secluded meeting with the involved campers and writing an incident report after.
- Trained new aides and volunteers on conducting events and following safety procedures.
- Kept athletic and games equipment and facilities organized and maintained.
- Transported and escorted program participants to and from activities and on field trips.
- Set up classroom display of projects for biweekly showcases.
- Gave clear instruction of the schedule and expectations for showcases and camp events to parents and campers.
Take-Out Manager
Jing Jing’s Szechwan & Hunan Gourmet
09.2018 - 06.2019
- Accomplished multiple tasks within established timeframes.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Conducted weekly inventories of take-out supplies and freezer meals
- Organized an efficient chain between sending orders to the kitchen, picking up finished meals, packing multiple orders at a time by priority, and sending out completed orders.
- Informed chefs of any special instructions or conditions attached to an order and diligently tracking the maintenance of the conditions from start to finish.
- Remained calm and organized during rush hour.
- Assisted in basic kitchen prep to help chefs stay on task and working efficiently, including cracking eggs, slicing vegetables, and rolling wontons and spring rolls.
- Notified manager of urgent restock needs.
Education
Social Work/French
Pacific Lutheran University
Tacoma, WANo Degree - English/Early Childhood Education
De Anza College
Cupertino06.2026
High School Diploma -
Henry M. Gunn High School
Palo Alto, CA06.2020
Skills
- Verbal and Written Communication
- Complaint Resolution
- Delegating Work Assignments
- Process Improvement
- Educational Strategies
- Calendaring and Scheduling
- Organization and Attention to Detail
- Early Childhood Development
- Coordination and Teamwork
- Special Needs Care
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Instructional Aide
Pacific Autism Center For Education
02.2024 - Current
Teacher’s Aide/Substitute Teacher, K-5
Yew Chung International School Of Silicon Valley
06.2021 - 12.2022
Front Desk Assistant/Claims Manager
CTA Healing Center
05.2021 - 12.2022
Child Caretaker
Personal Employer
04.2020 - 12.2022
Private Tutor
Personal Employer
02.2020 - 04.2022
Take-Out Manager
Jing Jing’s Szechwan & Hunan Gourmet
09.2018 - 06.2019
Summer Camp Aide
Community School Of Music And Arts
07.2016 - 08.2019
Event Hostess/Assistant Manager
S'more Studio
04.2014 - 11.2022
Social Work/French
Pacific Lutheran University
No Degree - English/Early Childhood Education
De Anza College
High School Diploma -
Henry M. Gunn High School
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