COARTNEY L. HALE
Ashmore,IL
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner/Operator
The Clean, LLC
01.2020 - Current
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Developed business plan, processes and procedures to provide superior green cleaning services to customers.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Conducted thorough research on emerging green technologies, staying updated on new developments in the field of sustainability.
- Promoted eco-friendly lifestyles to customers through conscious choices in cleaning materials/methods; recycling efforts; energy-saving practices.
- Demonstrated respect, friendliness and willingness to help customers, within their homes, wherever needed.
- Cultivated strong customer relationships, driving repeat business and client referrals.
Secretary
B.J. Huddleston Construction Inc.
02.2016 - 12.2018
- Overseeing the Frankfort Cemetery Clean-up Project
- Maintained organized filing systems, enhancing document retrieval efficiency and compliance.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Business Manager
Coles County Shuttle Services Inc.
06.2011 - 12.2015
- Reorganized the corporation from the ground up
- Started new, profitable, divisions
- Developed, tailored & implemented SOP's for each new division.
- Assigned management teams, hired employees & set up accounts, with different service vendors, in multiple cities across Central Illinois.
- Cut expenses by $20,000 a month
- Enhanced financial accuracy by streamlining accounting processes and implementing new software.
- Managed cash handling procedures, ensuring accurate accounting records and minimized discrepancies.
- Developed and implemented various procedures to improve daily process
- Cleaned up books by 80% the first year
- Gained extensive knowledge on Illinois Specialty Vehicle Laws, Commercial Vehicle Insurance Laws, Commercial Insurance Requirements
- Ensured all vehicles were compliant
- Identified & established personal working relationships with upper management employees of Illinois Secretary of State, to quickly expedite our vehicle service needs
- Mended employee/owner relationships
- Vastly improved employee morale & created a team environment
- Accounts Payable/Receivable
- Found, recalculated & resubmitted around 500 transactions during from the 2 years preceding my start date; generating over $200,000 of revenue
- Developed strategic international partnerships to enhance revenue growth.
- Successfully renegotiated Canadian contracts with V.I.P clients / negotiated contracts with new clients that were mutually beneficial for all parties.
- Investigated & rectified internal fraud; assisted local authorities when necessary
- Led operational strategy to enhance service delivery efficiency across transportation routes across multiple states.
- ensuring compliance with Canadian National Railroad safety regulations & company policies.
- Hired & trained new employees
- Evaluated & promoted current employees
- Responsible for Payroll & Taxes.
- Led multiple in person meeting with IRS agents
- Negotiated fees with IRS agents.
- Monitored multiple online accounts daily to for discrepancies & excess spending
- Coordinated & dispatched specific employees to assist various events to successfully handle what we called "OMG" situations
Education
Associate of Applied Science - Accounting
Lake Land College
Mattoon, IL05.2011
Skills
- Microsoft Excel
- Microsoft Power Point
- Microsoft Word
- Quick Books
- StampsCom
- Turbo Tax
- Windows Operating Systems
- Verbal Communication
- Non-Verbal Communication
- Problem Solving
- Team Player
- Assertiveness
- Listening
- Decision Making
- Staff training and development
- Payroll processing
- Strategic planning
- Accounting principles
- Fast Learner
- Works well under stress
- Embraces challenges
- Ability to multi-task & prioritize
- Works well alone
Certification
- Small Business Management
- American Red Cross CPR
Timeline
Owner/Operator
The Clean, LLC
01.2020 - Current
Secretary
B.J. Huddleston Construction Inc.
02.2016 - 12.2018
Business Manager
Coles County Shuttle Services Inc.
06.2011 - 12.2015
Associate of Applied Science - Accounting
Lake Land College