Daniel Story
Elko,NV
Summary
Motivated Customer Service Rep. with background attending to customer needs to maintain strong relationships. Enthusiastic about promoting products and driving revenue growth. History transforming mediocre territories into successful enterprises.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
Cmc Tire And Service
Elko, NV
08.2023 - 02.2024
- Negotiated prices and set up contracts to finalize sales agreements.
- Responded promptly to customer inquiries via phone or email.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Educated customers on product features and technical details to highlight benefits.
- Maintained knowledge of current product offerings and pricing structures.
- Managed accounts by providing solutions that best fit the customer's needs.
SERVICE ADVISOR
Dc Automotive
Elko, NV
02.2021 - 08.2023
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Answered phone calls and responded to questions and concerns.
- Developed strong relationships with customers by providing exceptional customer service.
- Handled telephone inquiries regarding appointments and work in process.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
Service Advisor
NEFFS DIESEL
Elko, NV
09.2020 - 02.2022
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Answered phone calls and responded to questions and concerns.
- Developed strong relationships with customers by providing exceptional customer service.
- Prepared invoices for services rendered and collected payments from customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Examined records and papers to verify warranty and service contract coverage.
Parts Specialist
Riverton Chevrolet
ELKO, NV
07.2017 - 09.2020
- Received customer orders and placed them into the system for processing.
- Processed returns, exchanges, and refunds in a timely manner.
- Organized and labeled parts to ensure easy identification and retrieval.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Maintained parts system with current order and sales data.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Supported service department by expertly pulling parts and updating records.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Operated point of sales and parts lookup computer systems.
Service Advisor
Gallagher Ford
ELKO, NV
05.2012 - 03.2017
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Greeted customers and addressed their needs in a professional manner.
- Used knowledge of services to recommend additional products and offerings to customers.
Education
AGRICULTURAL TIRE SALES -
TITAN UNIVERSITY
Des Moines, IA01-2024
COMMERCIAL TIRE SALES -
TIRE INDUSTRY ASSOCIATION
01-2008
PROFESSIONAL TIRE SALES -
GOODYEAR UNIVERSITY
Rancho Cucamonga, CA02-2007
High School Diploma -
Riddle High School
Riddle, OR06-1999
Some College (No Degree) -
Clackamas Community College
Oregon City, ORSkills
- Strategic Account Development
- Sales Cycle Management
- Brand Awareness Development
- Networking
- Strategic Negotiations
- Client Needs Assessment
- Sales Proposal Creation
- Computer Skills
- Customer Service-Oriented
- Warranty Requirements
- Social Media Marketing
- Appointment Setting
- Problem-Solving
- Team Leadership
- Client Account Management
- Sales Management
- Forklift Operation
- Shipment Processing
- Warehouse Picking
- Inventory Staging
- Production Scheduling
Affiliations
* NIAA BASEBALL UMPIRE
* USA, USSSA, AFA, NCS SLOWPITCH UMPIRE
* SLOWPITCH/ YOUTH BASEBALL TOURNAMENT DIRECTOR
* YOUTH WRESTLING/ BASEBALL COACH
Accomplishments
- EDFP BEST RADIO PERSONALITY FINALIST
Certification
- FMC MASTER CERTIFIED SERVICE ADVISOR (EXPIRED)
- GM CERTIFIED PARTS TRAINING
Timeline
Outside Sales Representative
Cmc Tire And Service
08.2023 - 02.2024
SERVICE ADVISOR
Dc Automotive
02.2021 - 08.2023
Service Advisor
NEFFS DIESEL
09.2020 - 02.2022
Parts Specialist
Riverton Chevrolet
07.2017 - 09.2020
Service Advisor
Gallagher Ford
05.2012 - 03.2017
AGRICULTURAL TIRE SALES -
TITAN UNIVERSITY
COMMERCIAL TIRE SALES -
TIRE INDUSTRY ASSOCIATION
PROFESSIONAL TIRE SALES -
GOODYEAR UNIVERSITY
High School Diploma -
Riddle High School
Some College (No Degree) -
Clackamas Community College
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