Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Coby Ferguson

Atlanta,GA

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Food and Beverage Manager

Indian Hills Country Club
09.2023 - 09.2024
  • Conducted pre-shift and event meetings to communicate essential updates and directives to staff, ensuring alignment and preparedness
  • Held full accountability for the overall setup, breakdown, sanitation, and presentation of food and beverages for all company events, maintaining high standards of quality
  • Reviewed banquet event orders to assess staffing needs and determine food quantities, optimizing resource allocation
  • Interviewed, selected, trained, and mentored new staff members within the Food and Beverage Department, fostering a skilled and cohesive team
  • Controlled payroll and equipment costs through strategic budget management and efficient resource allocation
  • Oversaw inventory management and the requisition of materials and goods, ensuring operational efficiency
  • Managed and directed a team of 40 kitchen and service staff, including scheduling weekly shifts and organizing facility stations to enhance workflow and service delivery

AV Systems technician

Imagine Exhibitions, Inc
06.2021 - 11.2023
  • Collaborated with operational vendors to maintain the quality of daily operations, implementing updates to general systems as needed
  • Identified, diagnosed, and resolved faults or discrepancies within interactive rooms to ensure optimal functionality
  • Installed control system racks at job sites, ensuring proper setup and integration
  • Wired peripheral systems for control systems, including cable termination to guarantee reliable connections
  • Installed, tested, and fine-tuned audio systems to meet performance standards
  • Integrated systems with client-supplied networks for seamless operation
  • Activated systems each morning, ensuring that all interactive monitors, music, and displays were properly operational
  • Troubleshot and serviced systems experiencing issues, maintaining high levels of performance
  • Managed the load-in and load-out processes for The Harry Potter exhibitions, ensuring efficient setup and breakdown

Leasing Agent

The Gardens of East Cobb
12.2019 - 05.2021
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement
  • Prepared lease paperwork and obtained signatures and first payments from new residents
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
  • Conducted informative and personalized tours, resulting in new leases
  • Detailed application requirements and answered questions from prospective tenants
  • Marketed property to prospective tenants by giving tours and pointing out key features
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements

Credit Card Processor

SmartBizPay
04.2017 - 12.2019
  • Call clients bro help update/install new credit card terminal machines
  • Set up/program each individual FD-35 credit card machine to ship out to clients
  • Call clients to update accounts when fully equipped with new equipment
  • Call leads to make a sale for an updated credit card processor
  • Work with Fed-ex/ Ups to ship out product
  • Answer phone calls
  • Data entry

Education

Associate - Business

Kennesaw State University
Kennesaw, GA
05.2018

Skills

  • Microsoft Word
  • Management
  • Leadership
  • Restaurant management
  • Yardi
  • Microsoft Outlook
  • Cost control
  • Operations oversight
  • Training and onboarding
  • Customer service
  • Inventory management
  • Event coordination
  • Critical thinking
  • Problem-solving
  • Supply ordering and management
  • Cost controls

Certification

  • Driver's License
  • CPR Certification, 05/01/24 to 05/01/26
  • AED Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Food and Beverage Manager

Indian Hills Country Club
09.2023 - 09.2024

AV Systems technician

Imagine Exhibitions, Inc
06.2021 - 11.2023

Leasing Agent

The Gardens of East Cobb
12.2019 - 05.2021

Credit Card Processor

SmartBizPay
04.2017 - 12.2019

Associate - Business

Kennesaw State University

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Coby Ferguson