Summary
Work History
Education
Skills
References
Timeline
Generic

Coby Gilbert

Utica,MS

Summary

Organized, motivated, and eager to apply time management and organizational skills in various environments. Seeking an opportunity to expand skills while facilitating company growth. Successful background enhancing service quality and profitability.

Work History

Area Manager

Capital City Beverages, Inc.
Jackson, MS
2013 - Current
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.
  • Conducted periodic reviews of inventory levels and product mix in stores.
  • Increased sales through relationship development with new companies.
  • Coordinated with store managers to develop plans for improving operational efficiency.
  • Oversaw local sales and staff.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Resolved conflicts between employees or customers in a professional manner.
  • Inspected store facilities regularly to ensure compliance with safety regulations and standards.
  • Planned material and equipment needs to drive on-time delivery in concert with project schedule.
  • Coached Store Managers on developing effective sales strategies and building customer loyalty.
  • Built lasting relationships with customers to expand client base.
  • Consistently achieved sales increase over forecast.

Supercenter Store Co-Manager

Walmart
Clinton, MS
1997 - 2013
  • Trained new staff members in customer service, product knowledge, and operational procedures.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Developed and implemented strategies to increase store profitability.
  • Managed payroll records for all employees, including tracking hours worked and approving time-off requests.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Recruited qualified candidates for open positions within the store.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Ensured compliance with company policies and procedures regarding health and safety standards, cash handling processes.
  • Maintained strong relationships with vendors to ensure timely delivery of products.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delegated work to staff, setting priorities and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Conducted regular audits of merchandise pricing accuracy throughout the store.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Co-Manager

Jitney Jungle
Brandon, MS
1991 - 1997
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Conducted periodic reviews of inventory levels and product mix in stores.
  • Coordinated preventive and predictive maintenance programs to maintain optimal equipment functionality.
  • Maximized branch revenue by optimizing daily operations.
  • Resolved conflicts between employees or customers in a professional manner.
  • Inspected store facilities regularly to ensure compliance with safety regulations and standards.
  • Cultivated positive rapport with associates and team leadership.
  • Coached Store Managers on developing effective sales strategies and building customer loyalty.
  • Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Aligned procedures and protocols with changing business demands.
  • Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
  • Provided guidance on the implementation of new policies and procedures in stores.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Managed operation by coordinating all supervisory responsibilities, including forecasting, inventory control, community support, performance evaluations, process improvements, payroll, budgeting, promotion planning, and maintenance.

Education

High School Diploma -

Utica High School
Utica
05-1991

Some College (No Degree) - Accounting

Hinds Community College
Raymond, MS

Skills

  • Relationship Building and Management
  • Order Management
  • Controlling Costs
  • Operations Management
  • Supply Chain Management
  • Staff Scheduling
  • Performance Management
  • Team Development
  • Vendor Management
  • Employee Scheduling
  • Operations
  • Territory Management
  • Recruitment and Hiring
  • Quality Assurance

References

References available upon request.

Timeline

Area Manager

Capital City Beverages, Inc.
2013 - Current

Supercenter Store Co-Manager

Walmart
1997 - 2013

Co-Manager

Jitney Jungle
1991 - 1997

High School Diploma -

Utica High School

Some College (No Degree) - Accounting

Hinds Community College

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Coby Gilbert