Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Coco Gerard

North Olmsted,OH

Summary

Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Area Manager

StretchLab
Rocky River, OH
02.2022 - Current
  • Coached Store Managers on developing effective sales strategies and building customer loyalty.
  • Coordinated with store managers to develop plans for improving operational efficiency.
  • Monitored and evaluated district performance to ensure goals were met.
  • Conducted periodic reviews of inventory levels and product mix in stores.
  • Provided guidance on the implementation of new policies and procedures in stores.
  • Developed strategies for increasing sales, market share and customer satisfaction.
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.
  • Resolved conflicts between employees or customers in a professional manner.
  • Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Supervised employees, ensuring optimal productivity.

Server

Matteo's Italian Food
Olmsted Falls, OH
01.2021 - 03.2022
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided excellent customer service to ensure satisfaction.

Bartender

Backstage Bar And Grill
Cleveland, OH
01.2020 - 07.2021
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.

Operations Associate Manager

Black Flag Athletics
Avon, OH
06.2017 - 12.2020
  • Assisted with onboarding new employees, providing training on systems and procedures.
  • Scheduled shifts for employees based on workload demands and availability.
  • Collaborated with other departments to ensure smooth operations across the organization.
  • Created reports detailing operational progress, costs, inventory levels.
  • Provided guidance and support to staff members in their day-to-day tasks.
  • Oversaw the development of standard operating procedures.
  • Ensured compliance with relevant regulations and policies at all times.
  • Developed, implemented, and updated departmental policies and procedures to meet business objectives and goals.
  • Developed lucrative relationships with clients to promote future business opportunities.

Personal Trainer

Self-employeed
Rocky River, OH
05.2016 - 11.2022
  • Motivated clients to reach their personal best by providing positive reinforcement.
  • Encouraged clients to take part in activities outside the gym to maintain a balanced lifestyle.
  • Monitored progress of clients during workouts and provided feedback and encouragement.
  • Scheduled appointments with clients and communicated effectively with them via phone or email.
  • Provided instructions in proper form, technique, and safety when performing exercises.
  • Assisted clients in setting realistic short-term and long-term goals.
  • Developed personalized fitness programs for clients based on their individual goals and needs.
  • Researched new training methods, trends, and equipment to stay up-to-date on industry standards.
  • Created personal training experiences for clients.

Front Desk Receptionist

Memory Lane Farms
Medina, OH
02.2014 - 03.2016
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Assisted with scheduling appointments for clients and visitors.
  • Responded to customer inquiries via phone, email, and in person.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.

Education

High School Diploma -

Rocky River High School
Rocky River, OH
05-2016

Some College (No Degree) - Exercise Science

Bowling Green State University
Bowling Green, OH

Skills

  • Leadership Development
  • Relationship building, team development and management
  • Customer Service and relations
  • Training and coaching
  • Attention to Detail
  • Time management

Affiliations

  • Competitive equestrian
  • Horse back riding (23 years)
  • Barn work and horse care (15 years)

Certification

  • Dale Carnegie: Develop your Leadership

Timeline

Area Manager

StretchLab
02.2022 - Current

Server

Matteo's Italian Food
01.2021 - 03.2022

Bartender

Backstage Bar And Grill
01.2020 - 07.2021

Operations Associate Manager

Black Flag Athletics
06.2017 - 12.2020

Personal Trainer

Self-employeed
05.2016 - 11.2022

Front Desk Receptionist

Memory Lane Farms
02.2014 - 03.2016

High School Diploma -

Rocky River High School

Some College (No Degree) - Exercise Science

Bowling Green State University

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Coco Gerard