Summary
Overview
Work History
Education
Skills
Timeline
Generic

COURTNI POOLE

Birmingham,Alabama

Summary

Experienced professional with excellent customer service skills and solid communication ability, and comprehensive knowledge of business operations presently seeking an administrative position to utilize my knowledge and abilities.

Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.

Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.

Well-qualified banking leader focused on supporting team and company success. Proficient in mentoring staff, improving processes, and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills and proven success in achieving sales and service targets.

Dedicated banking professional well-versed in developing long-lasting and productive relationships with small business customers. Skilled at reviewing accounts and business packages with a practiced eye in order to propose improvements and resolve issues. Excellent communicator and multitasker with strong planning and conflict-resolution skills.

Overview

10
10
years of professional experience

Work History

Video Banker

PNC Bank
Birmingham , AL
12.2022 - 07.2023
  • Advised customers on various banking products and services such as loans, investments, and credit cards.
  • Generated monthly reports detailing performance metrics for senior management review.
  • Verified customer identity using government-issued identification documents.
  • Provided customer service to bank clients, answering inquiries and resolving complaints.
  • Performed daily reconciliation of bank accounts to ensure accuracy of records.

Phone Banker

Wells Fargo
Homewood, Alabama
06.2019 - 12.2021
  • Provided high-level customer service to customers providing pertinent information regarding banking services and account activities.

Billing Analyst

Spectrum
Birmingham, Alabama
01.2016 - 08.2019
  • Managed administrative functions associated with billing processes in support of communication services ensuring optimal efficiency.

Data Capture Associate

DST
Birmingham, Alabama
03.2013 - 12.2015
  • Maintained 98% customer satisfaction through effective service delivery and excellent customer service and processing accurate account adjustments.

Education

High School Diploma -

Homewood High School
Homewood, Alabama
05.2006

Skills

  • Administrative Operations
  • Billing Procedures
  • Records Management
  • Data Management
  • Customer Service
  • Training
  • Policies & Procedures
  • Microsoft Office
  • Financial Software Systems
  • Financial Management
  • Banking
  • Evaluation
  • Research Analysis
  • Reports
  • Documentation
  • Assessment
  • Tracking
  • Relationship Management
  • Technical Ability
  • Troubleshooting
  • Helpdesk Functions
  • Salesforce
  • Account Management
  • Consumer Banking
  • Teller Support
  • Account updating
  • Qualifying Customers
  • Quality Control

Timeline

Video Banker

PNC Bank
12.2022 - 07.2023

Phone Banker

Wells Fargo
06.2019 - 12.2021

Billing Analyst

Spectrum
01.2016 - 08.2019

Data Capture Associate

DST
03.2013 - 12.2015

High School Diploma -

Homewood High School
COURTNI POOLE