Cocoa Richmond
Durham,NC
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
23
23
years of professional experience
Work History
Associate Operations Coordinator
Astro Pak
07.2023 - 06.2024
- Accountable for tracking or maintaining department specific information in databases or systems
- Schedules team meetings and book conference rooms
- Participates in proactive team efforts to achieve departmental and company goals
- Interacts well with customers to build connections and nurture relationships
- Reviews and corrects timesheets for non-exempt personnel
- Reports issues to higher management with great detail
- Monitors supply stock of uniforms, Safety & Office equipment, and chemicals
- Receive and sort incoming mail and deliveries and manage outgoing mail and freight
- Receptionist duties: greet visitors, and answer and direct phone calls
- Assist with cost effective travel arrangements and scheduling
Inside Sales Associate
Astro Pak Corporation
07.2023 - 06.2024
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Developed strong customer relationships through proactive communication and attentive service.
- Collaborated with team members to achieve monthly sales targets and contribute to overall company growth.
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Streamlined internal processes for better efficiency, allowing for quicker response times to customer inquiries.
- Built rapport with customers by understanding their unique needs and offering tailored solutions accordingly.
- Managed pipeline diligently by tracking sales activities in CRM system, keeping records up-to-date for accurate forecasting purposes.
- Worked closely with other departments such as operations, finance, or logistics when needed for successful order fulfillment or issue resolution processes from start to finish.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Set up new accounts, established customer credit and set up payment methods.
Insurance/Finance Coordinator
Covenant Solar Tech
05.2022 - 06.2023
- Answer phones, and transfer to proper extension
- Monitored emails and voicemails
- Online CRM data entry
- Proactively send out warranty paperwork to customers promptly upon job completion, ensuring customer satisfaction
- Processing job-production paperwork
- Answered questions over phone and in-person regarding billing, scheduling and treatment
- Calling customers to confirm delivery schedule
- Some basic accounting-assistant duties
- Conducted research and prepared reports as needed
- Collect, sort, and distribute mail
- Process customer payments
Office Assistant
Rite Rug Flooring
11.2021 - 05.2022
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow
- Maintained business records by updating customer information
Electronic Background Processor
Reliant Capital Solutions
09.2019 - 11.2021
- Reviewed appropriate records to obtain facts about individuals
- Maintain Security Clearance folders daily and ensure that all correspondence from applicants are filed and acted upon appropriately
- Maintain an updated list of all current employees that have active Security Clearances daily
- Prepare forms/reports for weekly/monthly reports due
- Data entry of sensitive and personal information
- Filed paperwork according to standard operating procedures and entered data points into tracking system
Jr. HR Generalist
Reliant Capital Solutions
09.2019 - 11.2021
- Assisted with recruitment initiatives by interviewing and talent sourcing
- Performed phone interviews
- Follow up with candidates during the recruitment process
- Data entry of sensitive and personal information
- Provided essential support to address individual HR needs of employees
- Safeguarded human resource information, maintaining employee confidence and protecting operations
- Conducted background checks and orientation, coordinating new employee onboarding process
- Maintained human resources records by processing applications and resumes.
Heavy Equipment Operator/Trainer
Geodis Logistics
09.2013 - 09.2019
- Inspected, cleaned and refilled equipment
- Operated a range of heavy equipment on regular basis with advanced skill
- Trained in diverse pieces of equipment and useful attachments to handle team needs
- Followed safety regulations while operating equipment to achieve safe conduct
- Moved freight, stock and other materials to and from storage and production areas and loading docks
- Communicated with supervisor and other warehouse staff to coordinate work
Inventory Control Specialist
Geodis Logistics
09.2013 - 09.2019
- Managed inventory by performing physical counts, identifying variances and reconciling records
- Performed cycle counts on daily basis to immediately spot errors and apply remedies
- Researched inventory-related discrepancies and made appropriate adjustments in inventory system
- Placed products on conveyors for final wrapping and shipment
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation
Wave Planner
Geodis Logistics
09.2013 - 09.2019
- Tracking the progress of waves, releasing work to the floor, and maintaining an open line of communication with the operators
- Demonstrated leadership by making improvements to work processes and helping to train others
- Assigned orders by priority and monitored order queue to ensure balance of orders
- Assisted fellow planning staff members with tasks to maintain proper workflows
- Managed movement of materials and product through production
- Collaborated with cross-functional teams to align production plans with customer requirements
Administrative Specialist
United States Army
11.2001 - 10.2013
Education
High School Diploma -
Central Hardin High School
Cecilia, KYSkills
- Verbal and Written Communication
- Invoices and Billing
- Appointment Scheduling
- Data Entry
- Account Reconciliation
- Processing Payments
- Multitasking and Organization
- Microsoft Excel
- Administrative Operations
- Quickbooks
- Microsoft Word
- Contract Reviewing
- Microsoft Office
Timeline
Associate Operations Coordinator
Astro Pak
07.2023 - 06.2024
Inside Sales Associate
Astro Pak Corporation
07.2023 - 06.2024
Insurance/Finance Coordinator
Covenant Solar Tech
05.2022 - 06.2023
Office Assistant
Rite Rug Flooring
11.2021 - 05.2022
Electronic Background Processor
Reliant Capital Solutions
09.2019 - 11.2021
Jr. HR Generalist
Reliant Capital Solutions
09.2019 - 11.2021
Heavy Equipment Operator/Trainer
Geodis Logistics
09.2013 - 09.2019
Inventory Control Specialist
Geodis Logistics
09.2013 - 09.2019
Wave Planner
Geodis Logistics
09.2013 - 09.2019
Administrative Specialist
United States Army
11.2001 - 10.2013
High School Diploma -
Central Hardin High School
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