Coco Hope Robinson
Drexel Hill,PA
Summary
Results-driven professional with 15+ years of experience in event sales, marketing strategy, and management, within fast-paced environments. Skilled in communicating and collaborating with various members of the organization to achieve business, event, and financial objectives. Highly adept at increasing sales and revenue generation, enhancing event execution through strategic planning, and proactively leading significant projects. Proficient in time management, problem solving, and multi-tasking.
Overview
17
17
years of professional experience
Work History
General Manager
Serum Kitchen And Taphouse
02.2024 - 11.2024
- Spearheaded the opening of an elevated pub concept dining experience from the makers of Imprint Beer Co.
- Managed a team of 45 employees. Responsible for all hiring, training, and scheduling.
- Responsible for all day to day operations including POS management, cash management, P&L reporting, payroll, inventory and ordering.
- Developed and implemented strategies to increase sales and profitability.
General Manager
Manayunk Brewing Company
03.2021 - 02.2024
- Responsible for all day-to-day activities including shift management, new employee training, ordering, daily cash deposits, and payroll management
- Weekly scheduling of all front of house positions including Bartenders, Servers, Hosts, Bussers, Food Runners, and Banquet staff
- Create and maintain policies and procedures to ensure consistent product quality and exceed guest expectations
- Responsible for hiring and training an entirely new staff, creating new company policies, and establishing new daily procedures after the devastating damage caused by Hurricane Ida resulted in store closure for 5 months
General Manager
MCKENZIE BREW HOUSE
11.2018 - 04.2020
- Spearheaded the daily operations of the brew house, including hiring and training 52 staff members to ensure execution of established business goals and quality standards
- Orchestrated and executed all private events and banquets with 25-150 guests per occasion, resulting in a 25% increase in sales
- Responsible for various financial tasks, including overseeing weekly budgets, payroll, taxes, and deposits
- Managed inventory for dry goods and liquor to maintain optimum stock and boost customer satisfaction
Restaurant Manager & Event Coordinator
MCFADDEN’S RESTAURANT AND SALOON AT CITIZEN BANK PARK
01.2008 - 10.2018
- Played an integral role in organizing private, catered events around unique client needs for up to 500 guests
- Directed a high-performing team of 45 front of house staff members by applying exceptional leadership and communication skills
- Headed private events planning, including set up of décor and buffet arrangements, maintaining quality of the menu for the duration of the event, and overseeing break down and cleanup of each event
- Led the operations of the restaurant, scheduling and managing staff to ensure business success
Event Coordinator
FUTURESTEP, A KORN/FERRY COMPANY
10.2012 - 10.2013
- Coordinated 15 nationwide, hiring events annually, with up to 300 attendees; represented Otsuka and Shionogi for the duration of their rapid US expansions
- Managed all aspects of the candidate experience, such as arrival, hotel accommodations, interview schedules, and travel accommodations
Education
Bachelor of Science - Fashion Merchandising
Philadelphia University
01.2008
High School Diploma -
West Chester Henderson High School
01.2004
Skills
- Microsoft Office Suite
- QuickBooks
- Aloha
- Micros
- Toast
- Event Management
- Relationship Building
- Budget Management
- Leadership & Communication
- Sales & Marketing
- Customer Retention
- Training & Development
- Team Management
- Performance Management
- Cross-Functional Collaboration
- Analysis & Reporting
- Customer Service
Timeline
General Manager
Serum Kitchen And Taphouse
02.2024 - 11.2024
General Manager
Manayunk Brewing Company
03.2021 - 02.2024
General Manager
MCKENZIE BREW HOUSE
11.2018 - 04.2020
Event Coordinator
FUTURESTEP, A KORN/FERRY COMPANY
10.2012 - 10.2013
Restaurant Manager & Event Coordinator
MCFADDEN’S RESTAURANT AND SALOON AT CITIZEN BANK PARK
01.2008 - 10.2018
High School Diploma -
West Chester Henderson High School
Bachelor of Science - Fashion Merchandising
Philadelphia University
Similar Profiles
Roman PatroneRoman Patrone
Barback at Serum Kitchen & TaphouseBarback at Serum Kitchen & Taphouse
Travis GrahamTravis Graham
Kitchen Manager at Blue Anchor Taphouse and KitchenKitchen Manager at Blue Anchor Taphouse and Kitchen
Thomas FazioThomas Fazio
Executive Chef at Craft Kitchen and TaphouseExecutive Chef at Craft Kitchen and Taphouse