Hi, I’m
Coco Maria Jackson
Experienced Multi-Faceted Business Professional
Mission Viejo,CA
The Future of Medicine is Frequency
Niokola Tesla
Summary
Personable and dedicated professional with extensive experience in several industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
years of professional experience
Work History
Integrated Wellness Solutions
Administrative Assistant
08.2022 - 01.2023
Job overview
- Offered office-wide software support and troubleshooted issues and optimized technical business processes.
- Screened calls and emails and initiated actions to respond or direct messages.
- Developed and updated spreadsheets and databases to track, analyze and report on VA billing and private client billing.
- Implemented updated policies and practices for organization and monitored effect.
- Organized and coordinated zoom conference meetings with clients.
Urbain 40 American Brasserie
Assistant Manager/Marketing Manager
06.2016 - 08.2019
Job overview
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Performed opening and closing procedures each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Developed social media marketing strategies to help brand company and increase sales.
Energy Wellness Center
Office Manager
02.2015 - 04.2017
Job overview
- Greeted clients, answered questions and scheduled appointments.
- Aided practitioners during client exams and treatment.
- Documented information in client charts and communicated status updates..
- Answered incoming calls while recording accurate messages.
- Checked stock to determine inventory levels and maintain office supply products.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Helped with purchases, locating items and signing up for rewards programs.
Hilton Grand Vacations Call Center
In-Bound Sales Representative
05.2014 - 08.2015
Job overview
- Managed high-volume of inbound and outbound customer calls.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Sold various products by explaining unique features and educating customers on various destination packages.
United Way of the Inland Valleys
Administrative Assistant
01.2010 - 11.2011
Job overview
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Used Microsoft Word to transcribe audio files received monthly meetings.
- Compiled and produced presentations and reports as directed by leadership team.
- Conducted and initialized background checks for new hires and onboarding employees.
Education
San Bernardino Valley College, San Bernardino, CA
from Business Administration
Skills
- Experience in Leadership
- Business Administration
- Customer Service
- Microsoft Office
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Complex Problem-Solving
- Marketing and Product Presentations
- Employee Training
- Typing Proficiency
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Integrated Wellness Solutions
08.2022 - 01.2023
Assistant Manager/Marketing Manager
Urbain 40 American Brasserie
06.2016 - 08.2019
Office Manager
Energy Wellness Center
02.2015 - 04.2017
In-Bound Sales Representative
Hilton Grand Vacations Call Center
05.2014 - 08.2015
Administrative Assistant
United Way of the Inland Valleys
01.2010 - 11.2011
San Bernardino Valley College
from Business Administration
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