Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

CODEE RICHBURG

Stockbridge,Georgia

Summary

Proven track record of enhancing team productivity and client satisfaction at JCPenney Department Store through effective communication and quality control measures. Skilled in inventory management and customer service, demonstrating a keen eye for detail and a commitment to excellence. Achieved significant improvements in order accuracy and stock management, leveraging teamwork and collaboration to exceed operational goals. I have worked multiple jobs involving customer service, managing and organizing the floors of stores and lobbies, locating and shipping off items, unloading and loading trucks, as well as packing and unpacking items, and clearing off pallets and pushing freight to store floors to be sold. I am a fast learner, a team player, and I am very serious about providing excellent service.

Overview

4
4
years of professional experience

Work History

Operations Associate

JCPenney Department Store
10.2023 - 06.2024
  • Established a positive work culture that promoted accountability while also supporting individual development opportunities within the team.
  • Enhanced communication within the team by organizing regular meetings and updates on project progress.
  • Developed strong relationships with clients by providing exceptional support and maintaining open lines of communication.
  • Implemented quality control measures to ensure timely delivery of high-quality results for clients.
  • Developed and maintained relationships with suppliers to ensure timely delivery of orders.
  • Managed inventory levels by monitoring stock and sales trends, adjusting order quantities accordingly.
  • Implemented strategies to ensure freight is unloaded and unpacked quickly to be pushed to the floor.
  • Monitored item location and organization to ensure maximum customer and coworker convenience.
  • Evaluated existing procedures for pick, pack, ship operations and identified areas for improvement.
  • Maintained accurate inventory records and monitored stock levels.
  • Conducted regular physical audits of warehouse products.
  • Conveyor belt usage
  • Inspected products for damages, shortages, and discrepancies.
  • Stacked and strapped merchandise on pallets to ensure safe transport.
  • Unloaded incoming shipments and placed items onto designated pallets or shelves.
  • Implemented new systems for tracking stock items and their locations within the warehouse.
  • Prepared detailed reports on inventory status and stock movements.
  • Organized product shipments, ensuring timely delivery of goods.
  • Operated baler machine to compress and bind cardboard, paper, plastic and other recyclable materials into bales.
  • Followed shipping and receiving procedures for goods and materials.

Fulfillment Associate

Belk's Department Store
10.2022 - 01.2023
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Followed procedures at all times for personal and team safety.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Organized boxes or bags and palletized orders based on carrier method.
  • Read orders to verify attributes and quantities of merchandise.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.

Cashier, Lobby Attendant

McDonald's Restaurant
02.2020 - 07.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Processed sales transactions to prevent long customer wait times.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Worked closely with front-end staff to assist customers.

Education

High School Diploma -

McDonough High School
McDonough, GA
06.2022

Skills

  • Work Prioritization
  • Employee Training
  • Task Delegation
  • Deadline-oriented
  • Heavy Lifting
  • Ordering and stocking
  • Time management skills
  • Order Packaging
  • Inventory Management
  • Customer Assistance
  • Cash Handling
  • Cash Register Operation
  • Returns processing
  • Customer Service
  • Safety Regulations Adherence
  • Pulling and Preparing Orders
  • Fulfillment Processing
  • Order Accuracy
  • Merchandise Inspections
  • Sorting and Organizing
  • Excellent Communication
  • Detail Oriented
  • Teamwork and Collaboration
  • Stocking and Replenishing
  • Willing to Learn

Timeline

Operations Associate

JCPenney Department Store
10.2023 - 06.2024

Fulfillment Associate

Belk's Department Store
10.2022 - 01.2023

Cashier, Lobby Attendant

McDonald's Restaurant
02.2020 - 07.2020

High School Diploma -

McDonough High School

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