I am a seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals. I feel that I am a hardworking and motivated professional with a good amount of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
7
7
years of professional experience
Work History
Manager
Pizza Hut
Festus, MO
04.2024 - Current
Provided leadership during times of organizational change or crisis situations.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Established processes to ensure efficient workflow throughout the organization.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Ensured compliance with all applicable laws, regulations, industry standards.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Coached, mentored and trained team members in order to improve their job performance.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Managed inventory levels to meet demand without overstocking, reducing waste.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Enhanced customer satisfaction through the development of a customer service excellence program.
Led a team of 9 employees, ensuring high productivity and excellent customer service.
Directed recruitment, hiring, and training of new staff members.
Conducted performance evaluations, providing feedback and coaching for team development.
Trained employees on additional job positions to maintain coverage of roles.
Manager
Richs frozen custard
Crystal City, MO
08.2023 - 10.2023
Was head cook manager for approximately 4 months
Made sure everything was up to date
Made sure the kitchen and dining area was clean and health safety approved
Taught people the proper way to do any and every job around the kitchen
Prepared food
Provided a leadership role to all of the employees
Taught good techniques and strategies
Conducted performance reviews for team members
Looked over reviews that customers had on the business
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Managed inventory levels to meet demand without overstocking, reducing waste.
Directed recruitment, hiring, and training of new staff members.
Carpenter
Ahrens' Seamless Guttering
Ste. Genevieve, MO
01.2018 - 11.2022
Repaired or replaced damaged structures or components.
Calculated material costs for projects based on labor estimates provided by clients.
Maintained a clean job site at all times by disposing of debris properly after each shift.
Read blueprints, schematics and drawings to determine layout requirements.
Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
Assembled furniture using glue, dowels, screws and nails.
Constructed forms for concrete pours in accordance with building codes.
Fabricated staircases, doors, window frames and other wooden components for buildings.
Installed cabinets, fixtures and trim according to plans and blueprints.
Laid out flooring patterns according to design templates or customer specifications.
Inspected completed projects for quality assurance purposes before delivering them to customers.
Installed drywall sheets onto walls or ceilings using nails or screws.
Built jigs and fixtures to assist in the production of parts.
Studied blueprints, sketches or building plans to prepare project layout and determine dimensions and materials required.
Shaped or cut materials to proper measurements using hand tools, machines or power saws.
Cut timber, panels and other wooden materials according to measured dimensions.
Contracted and collaborated with specialty sub-contractors for special trade jobs or installations.
Anchored and braced forms to complete precise joining.
Promoted team safety by keeping work areas free of hazards.
Used band, circular and compound miter saws.
Installed building windows, trim and cabinetry alone or with assistants to meet job deadlines.
Led apprentices and trainees in building construction and renovation.
Reviewed jobsite needs with foreman and coordinated construction.
Prioritized work, keeping carpentry jobs on task and within budget.
Examined buildings and project specifications to determine measurements.
Cut and installed tile and hardwood flooring for residential and commercial buildings.