Codey Gaylor
Henderson,Nv
Summary
Dynamic and customer-focused professional with extensive experience at Smiths Food And Drug, excelling in cash handling and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and teamwork, while maintaining a clean and organized environment. Recognized for training new employees and promoting loyalty programs, driving repeat business.
Overview
7
7
years of professional experience
Work History
Gas Station Clerk
Smiths Food And Drug
09.2024 - 04.2025
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Maintained cleanliness and organization of store displays and inventory areas.
- Stocked shelves with merchandise, ensuring proper labeling and product rotation.
- Collaborated with team members to enhance overall store performance and efficiency.
- Resolved customer complaints effectively, improving satisfaction and loyalty.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Maintained a clean and organized store environment for improved customer experience.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Delivered exemplary customer service and warmly greeted guests.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Cleaned up gas and other spills in accordance with spill procedures.
- Built trustful relationships with customers to encourage return visits.
- Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
- Assisted in training new employees on company policies, procedures, and best practices for excellent customer service.
- Assisted customers with fueling their vehicles, ensuring proper safety guidelines were followed.
- Finalized sales and collected payments by totaling order and accepting tender from customer.
- Promoted special offers and discounts to customers to maximize sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Customer Service Cashier
Morton Travel Plaza
04.2022 - 08.2024
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Maintained clean and organized checkout area to ensure optimal shopping experience.
- Managed cash register operations, balancing drawer at end of shift consistently.
- Resolved customer complaints effectively, promoting positive brand reputation through proactive communication.
- Adapted quickly to new systems and procedures during training sessions for cash handling software.
- Supported inventory management by restocking merchandise on shelves as needed.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Forklift Operator
Creative Tent International
10.2018 - 03.2022
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted routine inspections on equipment to ensure operational safety and compliance.
- Collaborated with team members to optimize loading and unloading processes for improved workflow.
- Trained new staff on safety protocols and forklift operation best practices.
- Managed inventory levels by accurately tracking incoming and outgoing shipments.
- Implemented process improvements that reduced material handling time and increased productivity.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
Education
Basic Studies
Rushmore Academy
Marion, OH06-2012
Skills
- Customer service and assistance
- Cleanliness and hygiene
- Adaptability and resilience
- Complaint handling
- Security measures
- Teamwork and collaboration
- Problem-solving
- Friendly and outgoing
- Effective communication
- Flexible schedule
- Training and coaching
- Professional appearance
- Hospitality and accommodation
- Safety protocol
- Honest and dependable
- Reliable and responsible
- Time management
- Multitasking Abilities
- Excellent communication
- Creative thinking
- Team leadership
- Decision-making
Timeline
Gas Station Clerk
Smiths Food And Drug
09.2024 - 04.2025
Customer Service Cashier
Morton Travel Plaza
04.2022 - 08.2024
Forklift Operator
Creative Tent International
10.2018 - 03.2022
Basic Studies
Rushmore Academy
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