Codey Wadding
Saint Paul Park,MN
Summary
Proactive Customer Service Representative with expertise in developing interactive training programs. Skilled in process optimization, problem-solving, and effective communication. Bringing strong leadership and customer resolution skills to advance team efficiency and client satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service Trainer
Aperture Pet and Life
Golden Valley, MN
10.2020 - Current
- Assisted in maintaining high levels of employee engagement throughout the training process by incorporating interactive activities and group discussions into each session.
- Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
- Evaluated the effectiveness of current training methods, making adjustments as necessary to better align with company objectives and goals.
- Increased efficiency within the team by streamlining processes, emphasizing time management skills during customer service workshops.
- Stayed up-to-date on industry trends and advancements, incorporating new customer service strategies into the training curriculum as needed.
- Developed innovative role-play scenarios to simulate real-life customer interactions, enhancing problem-solving abilities among trainees.
Electrician
IBEW Local 343
Minneapolis, MN
03.2019 - 08.2020
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
Customer Service Representative
Sears
Bloomington, MN
11.2016 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Store Manager
Family Dollar
Mason City, IA
04.2011 - 02.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
GED -
Park High School
Cottage Grove, MN08.2007
Skills
- Task Delegation
- Quality Control
- Staff Training
- Call Monitoring
- User Support
- New Hire Orientation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
Timeline
Customer Service Trainer
Aperture Pet and Life
10.2020 - Current
Electrician
IBEW Local 343
03.2019 - 08.2020
Customer Service Representative
Sears
11.2016 - 03.2020
Store Manager
Family Dollar
04.2011 - 02.2015
GED -
Park High School