Codey Wadding
Saint Paul Park,MN
Summary
Proactive Customer Service Representative with expertise in developing interactive training programs. Skilled in process optimization, problem-solving, and effective communication. Bringing strong leadership and customer resolution skills to advance team efficiency and client satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service Trainer
Aperture Pet and Life
10.2020 - Current
- Assisted in maintaining high levels of employee engagement throughout the training process by incorporating interactive activities and group discussions into each session.
- Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
- Evaluated the effectiveness of current training methods, making adjustments as necessary to better align with company objectives and goals.
- Increased efficiency within the team by streamlining processes, emphasizing time management skills during customer service workshops.
- Stayed up-to-date on industry trends and advancements, incorporating new customer service strategies into the training curriculum as needed.
- Developed innovative role-play scenarios to simulate real-life customer interactions, enhancing problem-solving abilities among trainees.
Electrician
IBEW Local 343
03.2019 - 08.2020
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
Customer Service Representative
Sears
11.2016 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Store Manager
Family Dollar
04.2011 - 02.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
GED -
Park High School
Cottage Grove, MN08.2007
Skills
- Task Delegation
- Quality Control
- Staff Training
- Call Monitoring
- User Support
- New Hire Orientation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
Timeline
Customer Service Trainer
Aperture Pet and Life
10.2020 - Current
Electrician
IBEW Local 343
03.2019 - 08.2020
Customer Service Representative
Sears
11.2016 - 03.2020
Store Manager
Family Dollar
04.2011 - 02.2015
GED -
Park High School
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