Codey P. McNerney
South Bend,IN
Summary
Currently a Mobile Technician Leader with 13 years of industry experience and leadership. Proven, passionate, and fair. Possesses the ability to handle tasks with accuracy, efficiency, and a positive attitude.
Overview
15
15
years of professional experience
Work History
Mobile Technician Leader
Fleet Services by Cox Automotive (formerly CAMFS)
Atlanta, GA
09.2021 - Current
- Maintain the teams efficiency and retention percentages.
- Maintain all safety regulations for the team.
- Grow the headcount of the team.
- Maintain the quality of work being done throughout the team.
- Ensure proper training and success of each team member.
- Assist Director of Operations and Market Leader in any tasks needed to ensure success of the market.
- Assist sales personnel in growing customer count and satisfaction.
- Assist billing personnel with invoicing information.
- Assist service coordinators in team compliance and delegation.
- Documentation of any and all work related incidents (safety, corrective action, customer satisfaction, and dissatisfaction)
- Address both employee and customer dissatisfaction.
- Coach and enforce compliance and standards.
- Ensure all emails and phone calls are answered within a timely manner regardless of time.
Lead Mobile Technician
Dickinson Fleet Services
South Bend, IN
08.2019 - Current
- Answered normal and after-hours service calls.
- Diagnosed and repaired various types of light, medium, and heavy duty equipment and system components.
- Successfully handled multiple simultaneous repairs and breakdown situations throughout the Michiana area by delegating work amongst a team of technicians against strict deadlines.
- Continuously applied quality-improvement methodologies to improve work processes.
- Anticipated and analyzed common connectivity workflow problems.
- Worked successfully with a diverse group of technicians and including management to accomplish goals and address issues related to our services and operations
- Worked closely with team members to teach, instruct, identify problems, and develop solutions to meet customer expectations and reduce unit downtime.
- Prioritized and organized tasks to efficiently accomplish service goals within the Michiana area.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Placed orders for parts necessary to complete vehicle repairs and installations.
- Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs.
Diesel Technician
Star Truck Rentals and Leasing
Goshen, IN
04.2018 - 08.2019
- Diagnosed and performed repairs on all systems of heavy duty trucks and trailers.
- Work was to be performed in the shop and on service calls outside the shop.
- Performed all levels of vehicle maintenance as well as DOT inspections.
- Cleaned and maintained the shop, company vehicles and company equipment.
- Test drove vehicles after work was performed.
- Maintained work area appearance and safety.
Repair
MTE Truck, Trailer
South Bend, IN
12.2011 - 04.2018
- Diagnose and perform repairs on most of the systems of heavy duty trucks and trailers, both inside and outside the shop (service calls).
- Perform vehicle maintenance and annual DOT inspections on numerous vehicles and trailers.
- Clean and maintain shop, company vehicles and company equipment.
- Order, package, deliver and retrieve truck and trailer parts for the service and parts departments.
- Test drive, pick up and deliver trucks and trailers.
Delivery Expert
Domino’s Pizza
South Bend, IN
09.2011 - 11.2013
- Handle customers both on phone and in person.
- Enter in customer orders.
- Prepare and deliver product to customer in a timely manner.
- Handle customer transactions, cash and credit card receipts inside and outside of the store.
- Open and close store; clean and maintain store.
Termite and Pest Control Technician
Termishield
Mishawaka, IN
06.2009 - 11.2011
- Inspect premises to identify infestation source and extent of damage.
- Record work activities performed.
- Contact customers about product and services and answer questions.
- Circulate among potential customers and travel to sell services.
- Measure area dimensions requiring treatment, calculate fumigant requirements and estimate costs for service.
- Develop prospect lists.
- Perform termite inspections and services for the real estate industry.
- Develop customer relations to increase referral business.
Education
Mack Master -
Mack Trucks Academy
03.2018
Mack and Volvo Professional: -
09.2017
High School Diploma -
Mack Trucks Academy
11.2016
James Whitcomb Riley High School
06.2009
T8 Certification - Preventive Maintenance And Inspection
National Institute For ASE
South Bend, INSkills
- Maintenance and repair procedures of heavy duty trucks and trailers
- Inspection procedures
- ASE Certified
- Troubleshooting skills
- Parts ordering
- Solid independent worker
- Task delegation
- Coaching and mentorship
- Process optimization
- Reporting and documentation
- Team building
- Training & Development
- Conflict resolution
- Project planning
- Proficient with Outlook, Excel, PowerPoint, and Teams
Timeline
Mobile Technician Leader
Fleet Services by Cox Automotive (formerly CAMFS)
09.2021 - Current
Lead Mobile Technician
Dickinson Fleet Services
08.2019 - Current
Diesel Technician
Star Truck Rentals and Leasing
04.2018 - 08.2019
Repair
MTE Truck, Trailer
12.2011 - 04.2018
Delivery Expert
Domino’s Pizza
09.2011 - 11.2013
Termite and Pest Control Technician
Termishield
06.2009 - 11.2011
Mack Master -
Mack Trucks Academy
Mack and Volvo Professional: -
High School Diploma -
Mack Trucks Academy
James Whitcomb Riley High School
T8 Certification - Preventive Maintenance And Inspection
National Institute For ASE