Codi Braden
Birchwood
Summary
Friendly and approachable with knack for understanding customer needs and fostering positive interactions. Possesses strong grasp of financial principles and solid communication skills to effectively assist customers with their banking needs. Committed to delivering exceptional service and building lasting customer relationships.
Developed valuable skills in customer-focused banking environment, including financial acumen and customer relationship management. Looking to transition into new field where these skills can drive success and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Committed to delivering exceptional service and building lasting relationships in any new role.
Overview
10
10
years of professional experience
Work History
Relationship Banker
Associated Bank
02.2022 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Analyzed customers' financial information to deliver personalized account guidance.
- Organized and led financial literacy programs for community/businesses, enhancing bank's reputation and outreach.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
Teller
Associated Bank
10.2021 - 02.2022
- Processed customer transactions promptly, minimizing wait times.
- Received loan and utility payments, sending funds to correct destinations.
- Maintained friendly and professional customer interactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, and services charges.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts.
Resident Care Assistant
Milestone Senior Living
07.2020 - 10.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Followed residence's service plan and provided assistance with toileting, bathing, dressing, oral hygiene and other daily living tasks.
- Delivered and served meals and provided other dining needs, including help with consuming food.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Escorted residents to community activities and games and encouraged participation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Resident Care Assistant
Our House Senior Living
04.2019 - 07.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Followed residence's service plan and provided assistance with toileting, bathing, dressing, oral hygiene and other daily living tasks.
- Delivered and served meals and provided other dining needs, including help with consuming food.
- Escorted residents to community activities and games and encouraged participation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Conversed with assigned residents to determine emotional and physical state of being and reported changes to resident services director.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Gate Guard
Advance Private Investigations
06.2018 - 04.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Kept check-in area clean and neat at all times.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
Sales Associate
Walmart
06.2015 - 06.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Tracked stock using company inventory management software.
- Solved customer challenges by offering relevant products and services.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
High School Diploma -
Barron High School
Barron, WI05.2014
Skills
- Emotional and Social Support
- Observation Documentation
- Electronic Recordkeeping
- Problem Solving
- Verbal and Written Communication
- Multi-tasking strength
- Excellent people skills
- Cash Handling
- Math aptitude
- Relationship building and management
- Customer Service-oriented
- Resourcefulness
Contact
Birchwood, WI 54817
Education
Barron, WI
Timeline
Relationship Banker
Associated Bank
02.2022 - Current
Teller
Associated Bank
10.2021 - 02.2022
Resident Care Assistant
Milestone Senior Living
07.2020 - 10.2021
Resident Care Assistant
Our House Senior Living
04.2019 - 07.2020
Gate Guard
Advance Private Investigations
06.2018 - 04.2019
Sales Associate
Walmart
06.2015 - 06.2018
High School Diploma -
Barron High School
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