Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
File Clerk/Receptionist
Women's Clinic of Acadiana
Lafayette, LA
07.2024 - Current
Organized and filed documents according to established procedures.
Maintained records of filing activities, including document tracking and storage locations.
Created new files when necessary following established protocols.
Handled confidential material with discretion in accordance with company regulations.
Retrieved requested files from archives or other offsite locations.
Prepared labels for new files and folders as needed.
Pulled files for staff, management and third-party requests.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Provided excellent customer service at all times while interacting with both internal and external customers.
Server Manager
Richard's Seafood Patio
Abbeville, LA
01.2005 - Current
Monitored system performance to ensure optimal operation of servers.
Developed policies, procedures, and standards for server management and maintenance.
Investigated and resolved complaints regarding food quality, service or accommodations.
Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Established standards for personnel performance and customer service.
Provided information about menu selections and made recommendations.
Motivated staff through acknowledgment of hard work and achievements.
Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Certified Medical Assistant-CV Surgery
Ochsner Lafayette General Medical Center
Lafayette, LA
04.2023 - 07.2024
Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
Maintained patient confidentiality in accordance with HIPAA regulations.
Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
Incorporated outside records into charts and EHR.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Phlebotomy, EKG, Medical Assistant Instructor
Academy of Acadiana
New Iberia, LA
08.2022 - 02.2023
Assessed student performance through written tests, practical exams, and hands-on demonstrations.
Conducted regular assessments of student progress and adjusted teaching methods accordingly.
Created a safe learning environment for medical assistants to practice clinical skills in a simulated setting.
Demonstrated proper techniques for taking vital signs, performing venipuncture, administering injections, and collecting specimens.
Held clinical simulation projects and provided each student with individual feedback.
Guided and mentored students to fully develop abilities and knowledge outlined in course plans.
Maintained accurate records of attendance and grades for each student enrolled in the program.
Medical Assistant
Women's Clinic of Acadiana
Lafayette, LA
08.2018 - 08.2022
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Collected, labeled and stored laboratory specimens properly prior to testing.
Patient Accounts Specialist/ Medical Assistant-Phone Nurse at Acadiana Women's Health GroupPatient Accounts Specialist/ Medical Assistant-Phone Nurse at Acadiana Women's Health Group