Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Footers Catering
Production Assistance/Mix Master
Arvada, CO
09.2021 - 12.2023
Coordinated food distribution by organizing food products and plating items to ensure efficient service.
Supported chefs in managing food preparation to achieve precise plating and presentation.
Set up and cleaned up food preparation and service stations before and after catered events.
Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
Maintained cleanliness and organization of kitchen stations and storage areas.
Gathered and analyzed guest feedback to identify areas for improvement in customer service.
Proposed innovative ideas and solutions that enhanced team collaboration and event outcomes.
Assisted warehouse manager with daily operations to ensure smooth workflow.
Bartender
School House Kitchen And Libations
Arvada, CO
06.2019 - 04.2023
Operated cash register and Point of Sale (POS) system, ensuring accurate transactions and proper change for cash payments.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Checked identification of guests to verify age requirements for alcohol purchase.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Managed bar area, designed cocktail menu, handled inventory, ensured regulatory compliance, and fostered positive customer relationships.
Trained new bartenders on drink preparation and effective upselling techniques to enhance guest experience.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Ensured accurate cash management by systematically organizing daily till totals and tips.
Barista
Starbucks
Arvada, CO
08.2021 - 09.2022
Greeted customers and took beverage orders, providing tailored recommendations based on taste preferences to enhance customer experience.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Managed morning rush of customers with efficient, levelheaded service, ensuring timely order fulfillment and customer satisfaction.
Maintained clean and organized workspace, enabling coworkers to locate resources and products.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Followed health, safety and sanitation guidelines to pass state inspections.
Shift Manager
Voodoo Doughnut
Denver, CO
09.2016 - 05.2021
Coached employees on interactions with customers to drive exceptional service.
Supported team members to ensure efficient task completion during high-traffic times.
Collaborated with shift managers to ensure seamless customer service.
Communicated with other shift managers to facilitate continuum of customer service.
Managed daily cash intake by counting out registers and tabulating profits.
Documented and escalated employee behavioral issues, losses, and customer complaints to upper management.