Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success. I Host served did Togo specialist and answered ALL phone calls in a timely manner during a typical shift with over 12 years experience.
Hi, I’m
Codi Handy
Lead Server/Bartender
Greensboro,NC
Summary
Overview
12
years of professional experience
Work History
TGI Fridays
Server Team Lead
04.2021 - 08.2023
Job overview
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Monitored new server performance and offered continuous support throughout training period.
- Checked guests' identification before serving alcoholic beverages.
- Host, Served, answer the phone, assisted the customer to the right person and managed being a To go specialist all on one shift!
- Increased sales significantly by upselling higher-end products to customers.
- Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for family & bar restaurant with social relevancy and intentionality.
S & C Transport
Coordiator of Transporting Cars/ Car Logistis
06.2011 - 10.2020
Job overview
- Resolved any customer inquiries or complaints to restore satisfaction.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Examined cargo and freight shipments to check goods' condition.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Advised clients on transportation and payment methods.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Entered shipping information into computer system and estimated freight and postal rates.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
OCharley's
Bar Manager
08.2016 - 09.2019
Job overview
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Improved customer service rankings by resolving issues quickly and accurately.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 90% improvement over prior onboarding process.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Northwest GuilfordGreensboro, NC
Highschool from Required
08.2004
University Overview
Skills
- Storage Organization
- Server Certifications
- Daily Specials Memorization
- Food Service Techniques
- Billing and Payment Processing
- Customer Needs Assessments
- Labor Relations
- Accounts Payable and Accounts Receivable
- Safe Food Handling
- Operational Procedures
- Staff Motivation and Discipline
- Customer Preferences
- Cash Register Operations
- Training Expertise
- Quality Control
- Cool Under Pressure
- Bagging Knowledge
- Service Standards
- Guest Relations Management
- Customer Orders
- Sustainability Improvement
- Bar Terminology
- Cash Handling
- Kitchen Communication
Professional Reference's
Professional Reference's
- Darlene Maryland 336-848-3588
- Malcom 336-430-7261
- Andrew Faulkner 336-905-9865
- Debbie Bailey 336-517-7653
Timeline
Server Team Lead
TGI Fridays
04.2021 - 08.2023
Bar Manager
OCharley's
08.2016 - 09.2019
Coordiator of Transporting Cars/ Car Logistis
S & C Transport
06.2011 - 10.2020
Northwest Guilford
Highschool from Required
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