Codi Johnson
Dallas,TX
Summary
Academically-astute Student Advisor with superior listening and counseling skills. Understands academic offerings and occupational outlooks and guides students in making wise, life-impacting decisions. Coaches students on how to succeed academically and socially and offers support in emergencies.
Insightful and discerning Student Advisor committed to helping students strategically navigate educational environments. Informs students of degree requirements, academic rules and policies and responds empathetically to concerns and questions. Manages workshops to facilitate student success and cooperates with other student services and faculty to support information exchange.
Reliable employee seeking Advisory position. Offering excellent communication and good judgment.
Overview
14
14
years of professional experience
Work History
Student Advisor
National RV Training Academy
Athens , Texas
08.2021 - Current
- Pointed students to relevant information about academic and personal support services available on campus.
- Advised students individually and in groups on academic programs for individual interests.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Answered student inquiries in-person, by telephone and through email.
- Onboarded students to online learning platform and trained on basic use.
- Handled administrative work associated with class preparedness and enrollment processing.
- Finalized and processed enrollment applications.
- Created and followed call scripts and flows to maximize effectiveness.
- Reached out to applicants via calls, texts, emails and social media.
- Met or exceeded enrollment and retention goals consistently.
- Provided policy information and maintained enforcement.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Helped students complete applications and navigate admissions processes.
- Communicated details about available classes, materials and services.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Restaurant Manager
W456
Gun Barrel City, Texas
05.2020 - 09.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
Automotive Service Advisor
Elder Chrysler Dodge Jeep Ram
Athens, TX
07.2014 - 04.2020
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Educated customers about brand to incite excitement about company's mission and values.
- Coordinated between billing department and customers to resolve problems.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Answered service department phone and responded promptly to questions and messages.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Implemented routine scheduled maintenance programs for established customers.
- Advised management members on customer issues or mechanical repair problems.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Consulted with customers to assess service requirements and produce accurate orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Physical Therapy Technician
Humpal Physical Therapy
Aransas Pass, Texas
01.2009 - 02.2014
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Prepared patients to meet with physical therapists.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Answered questions from patients via email, phone and in person.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Implemented treatment programs for children with juvenile arthritis and those in recovery from sports injuries.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Kemp High School
Kemp, TX05.2007
Skills
- Career Guidance
- Course Counseling
- Job Search Instruction
- Student Advisement
- Administrative Support
- Special Requests
- Customer Service and Assistance
- Academic Support Services
- Customer Interaction
- Transcript Review
- Administration Collaboration
- Customer Inquiries
- Customer Retention Strategies
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Needs Assessment
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Responding to Difficult Customers
- Estimating Repair Cost
- Accurate Estimates
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Repair Documentation
- Loyalty Programs
- Telephone Etiquette
- Inbound and Outbound Calling
- Oil Changes
- Invoice Preparation and Processing
- Proactive Self-Starter
- Computer Proficiency
- Brand Loyalty
- Sales and Upselling
Timeline
Student Advisor
National RV Training Academy
08.2021 - Current
Restaurant Manager
W456
05.2020 - 09.2022
Automotive Service Advisor
Elder Chrysler Dodge Jeep Ram
07.2014 - 04.2020
Physical Therapy Technician
Humpal Physical Therapy
01.2009 - 02.2014
Kemp High School
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