Codi McCain

• Maintained satisfaction and customer service for larger group parties.
• Kept up on tournament days for business anticipation and shift preparation.
• Stayed up-to-date on menu changes to help customers make food choices.
• Used cash registers and credit card machines to cash out customers.
• Met with chef to review daily specials and menu changes.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Backup bartending - restock, beer/wine pours, bottle service, non-alcoholics.

• Prepared to-go cocktails per customers request and satisfaction.
• Worked outdoor shifts.
• Managed opening and closing duties by cleaning and tidying beverage cart, restocking items on cart and reconciling cash drawer.
• Maintained beverage cart maintenance and cleanliness, filling gas tank, wiping cabinets, cleaning out coolers, and other beverage cart equipment.
• Greeted guests at appropriate times and inquired into beverage/food choices.
• Worked large tournament events
• Increased customer satisfaction by demonstrating excellent customer service and course etiquette.
• Restocked, organized, and communicated restock items for beverage cart to maintain optimum inventory.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Offered product samples, answered questions, and helped customers decide.
• Engaged in suggestive selling and other sales techniques.
• Promoted and upheld happy, positive, and fun environment for customers and co-workers.

• Updated repeat customers on menu changes and updates to maintain quality service relationships.
• Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
• Answered phone politely and promptly, accurately recording and confirming reservations.
• Completed opening and closing checklists, including emptying trash, safeguarding alcohol, and polishing silverware.
• Checked order accuracy and food quality before delivering to customers.
• Met or exceeded sales target on consistent basis with proactive promotional strategies and dessert mentions.
• Dining room presentation and setup.
• Backup Bartending - restock, beer/wine pours, bottle service, non-alcoholics, food orders

• Foreseeing contracts through pipeline from start to finish
• Scheduling - measurements, permits, ordering of windows and sending to manufacturers, to installation finish, and any service needs thereafter.
• Direct contact to homeowners, contract installers, salesmen, marketing reps, and permit officers
• Provided optimal customer service, prompt scheduling, handled service requests, processed addendums, and follow-up calls.
• Monthly installation and warehouse visits

Yoga Teacher

• Explained different yoga styles and poses to students.
• Led up to 14 classes per week.
• Developed safe and effective exercise programs for class members.
• Maintained positive relationships with class members through personalized and knowledgeable service.
• Keeping up on laundry and bathroom sanitation
• Membership signups

Manager

• Delegating above duties
• Provided positive and clean environment for students and teachers
• CRM
• Held meetings
• Weekly bank deposits
• Customer service needs
• Selling and setting up memberships
• Class schedule
• Teacher schedule
• Studio bulletins
• Organizing and assisting vendor events and setup
• New teacher hiring
• Employee resignations

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed recipes and drink measurements to minimize product used.
• Maintained sanitation and rotation of margarita machine and mixes.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Promptly answered phone and handled to-go orders.
• Taco therapy.