I have hands-on experience in children in a daycare setting, along with having three children myself ages nine, six, and two. I have a talent for navigating challenges. I bring strong problem-solving skills and proactive approach to new tasks. I am known for adaptability, creativity, dependable, and results-oriented mindset. Committed to making meaningful contributions, safe enviroment, and advancing organizational goals.
Overview
15
15
years of professional experience
Work History
Home Health Aide
Senior Helpers
03.2025 - Current
Provided personal care including bathing, grooming, and meal preparation for clients in home settings.
Provided medication reminders for clients.
Assisted clients with mobility and exercises to enhance physical well-being and independence.
Monitored client health by recording vital signs and reporting changes to healthcare professionals.
Provided transportation for clients.
Provided end of life care and post care.
Mortgage Servicing Specialist
Three Rivers Federal Credit Union
05.2020 - 03.2023
Contributed to loss mitigation efforts by diligently monitoring payment activity, tracking delinquent accounts, and initiating appropriate follow-up actions when necessary.
Provided exemplary customer service during all interactions with borrowers, lenders, insurers, and legal representatives within the mortgage ecosystem.
Managed a high-volume caseload of loans in various stages of delinquency, prioritizing actions based on risk assessment outcomes.
Enhanced team performance through regular participation in training sessions, staying up-to-date on latest industry trends, regulations, and best practices within mortgage servicing.
Assisted in the development and implementation of new training programs for incoming Mortgage Servicing Specialists, fostering a culture of continuous learning and improvement.
Improved customer satisfaction levels with timely and accurate resolution of inquiries, addressing concerns pertaining to mortgage payments, escrow accounts, and taxes.
Conducted comprehensive audits of mortgage files, identifying discrepancies and rectifying errors in a timely fashion.
Patient Care Technician
Parkview Regional Medical Center
01.2017 - 11.2019
Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Enhanced patient satisfaction by providing compassionate and attentive care.
Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Maintained clean and safe environment to promote patient safety and comfort.
Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Reduced stress for patients and families through effective communication and empathetic support.
Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
Patient Care Technician
Lutheran Hospital
08.2016 - 01.2017
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Helped patients complete range of motion exercises to prevent loss of function during care.
Transported patients between rooms and appointments or testing locations.
Upheld infection control and prevention policies across different patient-facing areas.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Documented patient information and care activities in electronic health record.
Assistant Teacher
Matthew's House Childcare Ministry
07.2015 - 08.2016
Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing educational opportunities for students.
Contributed to the creation of developmentally appropriate curriculum materials for various age groups within the daycare setting.
Facilitated smooth transitions between daily routines by clearly communicating expectations to students and offering guidance as needed.
Promoted early literacy skills through engaging storytime sessions, incorporating props and visuals to capture interest.
Enhanced student learning by incorporating hands-on activities and group projects into daily lessons.
Boosted classroom morale by fostering a positive, inclusive environment for all students.
Implemented creative arts-based activities that encouraged self-expression while honing fine motor skills among students.
Assisted in maintaining a clean and safe classroom environment, reinforcing daycare safety protocols.
Aided students in developing crucial social skills through interactive playtime and structured activities.
Used patience, skill and various behavior modification techniques to maintain order and safety.
Taught children to organize toys, wash hands, and share by leading by example.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Provided lunchtime assistance to monitor children, assist with eating and serve food.
Established positive relationships with students and families.
Activities Assistant
Kingston Care Center Fort Wayne
06.2011 - 02.2014
Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Provided emotional support and companionship to improve quality of life for residents.
Engaged residents through events, small groups, and personal attention.
Scheduled movies, entertainment, and other special events.
Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
Managed inventory of activity supplies, ensuring adequate materials were available for planned events while adhering to budget constraints.
Assisted in training new staff members on proper procedures for conducting activities while maintaining a safe environment for residents.
Documented preferences and helped develop relevant activities.
Assisted with physical therapy exercises to help residents regain strength and mobility.
Increased resident satisfaction, meticulously planning activities that catered to wide range of interests.