Codi Sizemore
Taylorsville,UT
Summary
Seasoned customer service Representative with more than 18 years of experience in customer service. Excellent communication and listening skills. Track record of achieving exceptional results as a benefit advisor, customer service representative and supervisor. I have spent the last 5 years as an Administrative assistant for the Psychology department for my previous employer.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Summit Community Counseling
Taylorsville, UT
09.1999 - 12.2023
- I worked as an administrative assistant for the psychologists
- I was in charge of doing the intakes, scheduling and making sure that the office ran smoothly
- I was a dedicated employee who was loyal to the company and showed compassion and caring in my work with our clients
- I showed good attention to detail and was thorough in her work
- I helped streamline processes and improved the work efficiency in the office
- I was kind to our clients and was patient, especially with some of our clients who had more significant disabilities and mental health issues
- I always greeted others with a smile and was quick to help others
- I have excellent telephone skills, computer skills, and organizational skills.
Concentrix
Murray, UT
04.2018 - 09.1999
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Benefit Advisor
One Exchange
South Jordan, UT
02.2013 - 10.2017
- Examine the clients needs and other info to determine the type of insurance coverage that would fit their needs.
Customer Service supervisor
National Product Sales Inc
Salt Lake City, UT
01.1998 - 06.2011
- Organize and supervise activities such as the processing of incoming and outgoing products
- Resolve customer complaints
- Oversee the day to day set up of products
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems.
Education
High School Diploma -
Cottonwood High School
06.1993
Skills
- Customer and Personal Service
- Reading Comprehension
- Computers and Electronics
- Negotiation
- Service Orientation
- Complex Problem Solving
- Calendar Management
- Spreadsheet Management
- Data Entry
- Appointment Scheduling
- Scheduling
- Workflow Optimization
- Document Control
- Filing
- Information Security
- Office Administration
- Tech-Savvy
- Supervising staff
- [Language] Fluency
- Administrative Support
- Computer Skills
- Internal Communications
- Process Optimization
- Excel spreadsheets
- Spreadsheet development
- Inventory supplies
- Multitasking and prioritization
- Customer Relations
- Scheduling and calendar management
- Senior leadership support
- Spreadsheets
- Typing 45 WPM
- Relationship Building
- Confidential Document Control
- Prioritizing patients
- Sensitive material handling
- Strong interpersonal skills
- Professional and mature
- Microsoft Word
- Deadline-oriented
Timeline
Concentrix
04.2018 - 09.1999
Benefit Advisor
One Exchange
02.2013 - 10.2017
Administrative Assistant
Summit Community Counseling
09.1999 - 12.2023
Customer Service supervisor
National Product Sales Inc
01.1998 - 06.2011
High School Diploma -
Cottonwood High School
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