Summary
Overview
Work History
Education
Skills
Timeline
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Codi Zubil

Pittsburgh,PA

Summary

Results-oriented and highly motivated Specialist with a proven track record of success in leading teams and driving operational excellence within the technology and service sectors. Skilled in utilizing technology to enhance customer service and streamline processes while consistently meeting business objectives. Adept at building strong relationships with customers and colleagues, fostering a positive and collaborative work environment. Known for exceptional communication skills, problem-solving capabilities, and a commitment to continuous learning and improvement. A dedicated professional focused on delivering outstanding results and ensuring customer satisfaction.

Overview

7
7
years of professional experience

Work History

Specialist

Apple
Pittsburgh, PA
08.2024 - Current
  • Demonstrated expertise in Apple products and services, providing customers with detailed and tailored information to help them make informed purchasing decisions
  • Trusted with handling sensitive customer information, ensuring privacy while upholding Apple's core values of integrity and customer trust
  • Proactively greeted customers upon store entry, engaging them with thoughtful questions to understand their unique needs and preferences
  • Created personalized shopping experiences, explaining the features and benefits of Apple products to match individual customer requirements and enhance satisfaction
  • Collaborated in a team environment, sharing responsibility and accountability with colleagues to ensure smooth operations and exceptional customer service

Deli Manager

The Fresh Market
Mt Lebanon, PA
02.2024 - 08.2024
  • Ensured cleanliness standards were consistently met by delegating tasks and creating a routine sheet for the deli team to follow
  • Drove sales by maintaining a fully stocked food and deli case, ensuring product availability and appealing presentation
  • Managed ordering, inventory, and scheduling, optimizing stock levels and staff efficiency to meet customer demand
  • Delivered exceptional customer service, addressing inquiries and resolving issues to enhance the shopping experience
  • Uphold food safety standards, including temperature control and compliance with sanitech guidelines, ensuring safe and high-quality products

Crew Member

Trader Joe's
Pittsburgh, PA
03.2022 - 02.2024
  • Assisted in maintaining an attractive and organized store appearance by stocking shelves, rotating products, and cleaning up spills or messes to ensure a welcoming environment
  • Helped customers find products and provided personalized recommendations based on their preferences and dietary needs, enhancing the shopping experience
  • Handled cash transactions accurately and efficiently, ensuring smooth and error-free sales operations
  • Contributed to a positive and inclusive work environment, respecting and valuing the diverse backgrounds and perspectives of fellow crew members
  • Participated in ongoing product training to stay up-to-date on new products and promotions, ensuring knowledgeability and customer satisfaction

Shift Supervisor

Starbucks
Pittsburgh, PA
07.2018 - 03.2022
  • Assisted the store manager in executing daily store functions, ensuring smooth operations and meeting business objectives
  • Developed and maintained strong relationships with customers by recognizing names, faces, and remembering their regular orders, enhancing customer loyalty
  • Facilitated training pods for new employees, ensuring effective onboarding and preparing the team for the opening of new store locations
  • Made critical business operations decisions in the absence of the store manager, ensuring consistency and continuity in store performance
  • Proactively drove guest satisfaction scores by ensuring the delivery of an exceptional Starbucks customer experience

Education

Associate of Applied Science - Information Technology

Purdue Global
07.2026

Skills

  • Source Checking
  • Critical Thinking
  • CRM Software Proficiency
  • Inventory Management System
  • Apple Operating Systems
  • Technical Troubleshooting
  • Advanced communication
  • Coaching and mentoring

Timeline

Specialist

Apple
08.2024 - Current

Deli Manager

The Fresh Market
02.2024 - 08.2024

Crew Member

Trader Joe's
03.2022 - 02.2024

Shift Supervisor

Starbucks
07.2018 - 03.2022

Associate of Applied Science - Information Technology

Purdue Global

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Codi Zubil