Summary
Overview
Work History
Education
Affiliations
Accomplishments
Work Availability
Skills
Timeline
Hi, I’m

Codie Arredondo

excellent customer service skills
Des Moines,IA
In business, you're the Chief Salesman.Create a sense of demand, rather than waiting to have demand.
Barbara Corcoran
Codie Arredondo

Summary

Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Forward-thinking and friendly with distinguished talent in multitasking, modernizing offices and streamlining procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Skilled at [Skill] with training in [Software]. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Tech-savvy and smart [Job Title] equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable worker with strong ability in customer serice. Offering compassion and understanding. Highly organized, proactive and punctual with team-oriented mentality. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

6
years of professional experience

Work History

centric: Dahlberg Robert DDS
Des Moines, IA

Dental Receptionist
02.2015 - 06.2018

Job overview

  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Collected payments from patients in accordance with established policies and procedures.
  • Provided assistance to dentists during dental treatments and procedures as needed.
  • Assisted in the maintenance of dental equipment and supplies inventory.
  • Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Responded to inquiries from patients regarding their accounts or dental services offered.
  • Coordinated with other healthcare professionals to ensure efficient office operations.
  • Managed front desk operations including scheduling appointments, collecting payments.
  • Educated patients on proper oral health care instructions and preventive measures.
  • Prepared correspondence letters for insurance companies related to claims processing.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Processed referrals to specialists when required by the dentist.
  • Ensured that all HIPAA regulations were followed while handling confidential patient information.
  • Organized patient charts prior to each appointment in order to save time during check-in process.
  • Provided support with front office duties such as photocopying documents or scanning files.
  • Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
  • Verified, updated and entered patient information into system.
  • Answered and managed incoming calls and emails.
  • Scheduled cleanings and dental appointments for patients using appointment software.
  • Took customer payments and billed insurance companies for remaining balance.
  • Collected payments from patients and arranged payment schedules.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • Arranged documents for insurance claims.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Gathered medical information, dental health history and vitals from patients.
  • Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
  • Scheduled and attended staff meetings and committees to record minutes for future reference.
  • Scheduled and confirmed patient appointments and consultations.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Completed relevant insurance and other claim forms.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Compiled and coded patient information or data in appropriate computer system.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Interviewed patients to complete case histories and intake forms.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Assisted physicians with finalizing reports, speeches or presentations.

Sally's Beauty Supply
Des Moines, IA

Customer Service Cashier
03.2012 - 03.2014

Job overview

  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Verified that all coupons were valid prior to processing them into the system.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Complied with all health and safety regulations while performing job duties.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Informed customers of in-store promotions or pricing specials.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Delivered tactful discussions and diplomacy when responding to escalating situations.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Assisted customers by providing information and resolving complaints.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Education

Vatterott College - Des Moines
Des Moines, IA

Associate Degree in Dental from Dental Assisting
05.2012

Affiliations

  • excellent multitasker
  • works well under pressure
  • amazing tying proficiency
  • compassionate and understanding

Accomplishments

  • Graduated with 4.0 GPA
  • Graduated with honors
  • awarded best personality
  • leadership recognition
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Dental staff support
  • Treatment room setup
  • Understanding of confidentiality laws
  • Adept at multi-line phones
  • Insurance billing
  • Excellent multitasking capability
  • Problem-Solving
  • Critical Thinking
  • Data Entry
  • Clerical Support
  • First Aid/CPR
  • Excellent Communication
  • Self-Motivated
  • Active Listening
  • Dependable and Responsible
  • PPE Compliance
  • Flexible and Adaptable
  • exellent Software Proficiency

Timeline

Dental Receptionist

centric: Dahlberg Robert DDS
02.2015 - 06.2018

Customer Service Cashier

Sally's Beauty Supply
03.2012 - 03.2014

Vatterott College - Des Moines

Associate Degree in Dental from Dental Assisting

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Codie Arredondoexcellent customer service skills