Summary
Overview
Work History
Education
Skills
Timeline
Generic

Codie Ayala

Las Vegas

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

19
19
years of professional experience
2003
2003
years of post-secondary education

Work History

Customer service manager

Smiths Food And Drug
Las Vegas
01.2022 - Current

Run the front end of store take care of customers needs. Handling money assisting my cashiers and clerks.taken care of store making sure store stayed clean and safe. Making drops and making sure customers were happy while shopping.helpimg customers with orders.also taken care of every department in store i was closing manger.and only manger on duty

Night Shift Leader

Love store
Las Vegas
06.2017 - 12.2018
  • Supervised night operations, ensuring compliance with safety standards and protocols.
  • Trained and mentored staff on effective operational procedures and best practices.
  • Coordinated inventory management, maintaining accurate stock levels throughout the shift.

Customer Service Lead

Love store
Las Vegas
06.2017 - 11.2018
  • Led customer service team to enhance client satisfaction and support.
  • Trained new staff on company policies and customer interaction techniques.
  • Developed procedures to improve response times and service quality.

Customer service

Love store
Las Vegas
06.2017 - 11.2018
  • Provided excellent customer service during transactions.
  • Resolved complex customer service issues efficiently and effectively.
  • Facilitated sales through outstanding customer service and satisfaction.
  • Had to keep.store very clean
  • Mopping and wiping everything down
  • Sweeping and cleaning bathrooms

Cashier

711 Gas Station
Las Vegas
04.2017 - 08.2017
  • Processed customer transactions using point-of-sale systems efficiently.
  • Maintained accurate cash drawer to ensure proper cash handling.
  • Assisted customers with product inquiries and provided exceptional service.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.

Breastfeeding Peer Counselor

Nevada health centers
Las Vegas
10.2014 - 08.2016
  • Provided breastfeeding education to new mothers in community health settings.
  • Facilitated support groups for breastfeeding mothers to share experiences and challenges.
  • Assisted mothers with latch techniques and feeding positions during consultations.
  • Recorded client interactions and feedback for ongoing program improvement initiatives.
  • Engaged in ongoing professional development activities such as reading research articles or attending webinars related to lactation topics.
  • Advised mothers on proper techniques for expressing milk via hand expression or pumping devices.
  • Assisted with identifying barriers that could potentially prevent successful breastfeeding experiences.
  • Counseled families on the importance of nutrition during lactation.
  • Maintained accurate records documenting client interactions, services provided, and progress made towards goals.
  • Participated in outreach activities aimed at increasing awareness about the importance of breastfeeding in local communities.
  • Conducted follow-up calls with clients after discharge from hospital or clinic setting.

CSA

Lowes Home Improvment
Las Vegas
12.2009 - 10.2014
  • Assisted customers with product selection and home improvement inquiries.
  • Maintained store displays to ensure an appealing shopping environment.
  • Processed transactions accurately at the point of sale system.
  • Cleaned work areas throughout the day to keep them presentable for customers.
  • Assisted customers with product selection based on their individual needs and preferences.
  • Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls, checking and returning voicemails to obtain records.

Armed Security Officer

Circus Circus Casino
Las Vegas
06.2006 - 09.2008
  • Monitored premises to ensure safety and security for staff and visitors.
  • Conducted regular patrols to detect and prevent unauthorized access.
  • Responded promptly to alarms and emergencies, coordinating with local authorities.
  • Provided assistance during events, ensuring crowd control and safety measures were met.
  • Collaborated with law enforcement during investigations to support security efforts.
  • Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
  • Patrolled assigned areas to detect suspicious activities and persons.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Performed daily inspections of security equipment such as gates, locks, alarm systems, and radios, ensuring that they were operating properly.
  • Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
  • Participated in training exercises related to emergency response protocols.
  • Maintained order and safety while providing customer service and information to facility visitors.
  • Provided escorts for authorized personnel entering restricted areas within the facility.
  • Communicated effectively with team members while coordinating efforts during shifts.
  • Assisted in maintaining order during large events or gatherings.
  • Enforced safety regulations by monitoring hazardous materials and issuing warnings when needed.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.

Education

Las Vegas High School
Las Vegas, Nv

Skills

  • Customer relationship management
  • Team leadership
  • Safety compliance
  • I delegate
  • Work well with others
  • Cleaning skills
  • Food safety
  • Customer friendly

Timeline

Customer service manager

Smiths Food And Drug
01.2022 - Current

Night Shift Leader

Love store
06.2017 - 12.2018

Customer Service Lead

Love store
06.2017 - 11.2018

Customer service

Love store
06.2017 - 11.2018

Cashier

711 Gas Station
04.2017 - 08.2017

Breastfeeding Peer Counselor

Nevada health centers
10.2014 - 08.2016

CSA

Lowes Home Improvment
12.2009 - 10.2014

Armed Security Officer

Circus Circus Casino
06.2006 - 09.2008

Las Vegas High School