Codie Benson
Private Security - Allied Universal Security
Clarksville,TN
Summary
A Environment, Health, and Safety Auditor for Allied Universal Security Services at a Data Center with five years experience in security experience, personnel profile management, safety training and administrative duties. An effective problem-solver with an analytic approach in working through complex issues.
Overview
18
18
years of professional experience
4
4
Certificates
Work History
Data Center Shift Supervisor
Allied Universal Security Services
04.2024 - Current
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Optimized allocation of security resources during peak times, ensuring comprehensive coverage and rapid incident response.
Data Center Dispatch Operator
Allied Universal Security Services
08.2023 - Current
- Coordinated multi-agency responses to large-scale events or emergencies, facilitating effective collaboration between various departments and organizations.
- Created detailed incident reports for upper management review, assisting in the development of strategic plans to enhance operational effectiveness.
- Enhanced dispatcher training programs, resulting in increased staff competence and improved overall performance.
- Maintained strong relationships with clients by addressing concerns promptly and professionally.
Data Center Building Officer
Allied Universal Security Services
05.2023 - Current
- Check the building for fire and safety hazards, unsecured doors, and any unauthorized personnel.
- Ensured compliance with all relevant safety regulations by regularly inspecting fire alarm systems and emergency exits.
- Provided excellent customer service to building occupants, addressing concerns and resolving issues promptly.
Data Center Security EHS
Allied Universal Security Services
5 2023 - Current
- Manage weekly and monthly inspections of over 1000 EHS items
- Pertaining to one Data Center and conduct replacement to ensure
- Compliance with OSHA laws and safety of workers.
- Redesigned EHS tracking measures for Security that identified
- Meet and collaborate with the client on safety concerns that pertain to site incidents, monthly inspections, safety and medical equipment, and provide recommendations to improve site safety.
- Member of the Site Safety Committee that is responsible for implementing safety initiatives and safety walks across site to ensure a safe work environment and reduce injuries that has resulted in 40 hours time loss due to injury in the past three years.
Pawn Broker/Sales Associate
First Cash
06.2022 - 04.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Conducted research to answer questions and handle issues using multiple systems and resources
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
CSR - Customer Service Representative
Site Group
12.2021 - 06.2022
- Provided primary customer support to internal and external customers on their auto insurance policies.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Data Center Lobby Specialist
G4S Secure Solutions
08.2018 - 10.2021
- Provided initial interaction with clients and customers as a representative of the company.
- Developed spreadsheets and documents such as daily badge reports, instructional guide on making badges, manage access control log of the site, and created standard operating procedure for the lobby position.
- Delivered top-notch concierge services by assisting visitors with directions, information requests, and general inquiries about the facility or surrounding area.
Education
GED -
Greenwood Adult Education
Clarksville, TN 10.2008 - 12.2008
Skills
Data Center Operations
Administration and Report Writing
Communication
Decision-making
Collaboration
Results Oriented
Problem Solving
Emergency Preparedness
Supervision and leadership
Certification
OSHA 10 General Industry
Timeline
Data Center Shift Supervisor
Allied Universal Security Services
04.2024 - Current
Data Center Dispatch Operator
Allied Universal Security Services
08.2023 - Current
Data Center Building Officer
Allied Universal Security Services
05.2023 - Current
Pawn Broker/Sales Associate
First Cash
06.2022 - 04.2023
CSR - Customer Service Representative
Site Group
12.2021 - 06.2022
Data Center Lobby Specialist
G4S Secure Solutions
08.2018 - 10.2021
GED -
Greenwood Adult Education
10.2008 - 12.2008
Data Center Security EHS
Allied Universal Security Services
5 2023 - Current