Codi Morton
Automotive Service Advisor
MASTIC BEACH,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in automotive service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
SERVICE ADVISOR
EAGLE AUTO MALL
02.2020 - Current
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
ASSISTANT SERVICE MANAGER
PLAZA AUTO MALL
11.2018 - 01.2021
- Respond to and handle customer concerns and complaints in a professional and timely manner
- Consulted customers on their vehicles needs to help them make informed decisions
- Orchestrate vehicle repair process by documenting customer concerns
- Dispatch technicians and deliver vehicles back to the customers ensuring the shop runs efficiently.
SERVICE ADVISOR
RIVERHEAD BAY MOTORS
04.2014 - 07.2018
- Manufactured and managed inventory for all incoming and outgoing cars owned by the company
- Provided a supportive atmosphere for the customers by routinely communicating with them through the process
- Created a variety of business models and plans that were implemented throughout the company
- Trained and developed the progress of new staff.
- Consistently maintained customer service scores of 90% per month
- Earned multiple promotions within the company for regularly exceeding the company's expectations in standards of speed, efficiency, and quality of work.
ASSISTANT MANAGER
JIFFY LUBE
10.2002 - 03.2010
- Resolved customer related issues by addressing their inquiries and complaints
- Coordinated weekly schedules for all employees according to payroll policies
- Taught new employees a variety of skills including how to perform oil changes, customer relations, and managing transactions at the register.
Education
Associate of Arts - Liberal Arts And General Studies
SUFFOLK COUNTY COMMUNITY COLLEGE
09.2010 - 06.2014
BACHELORS - PSYCHOLOGY, SOME COLLEGE
BROOKLYN COLLEGE
09.2018 - 12.2018
DIPLOMA - undefined
EASTPORT SOUTH MANOR JR/SR HIGH SCHOOL
Skills
Troubleshooting Reliable and FlexiBle Team leadership
Timeline
SERVICE ADVISOR
EAGLE AUTO MALL
02.2020 - Current
ASSISTANT SERVICE MANAGER
PLAZA AUTO MALL
11.2018 - 01.2021
BACHELORS - PSYCHOLOGY, SOME COLLEGE
BROOKLYN COLLEGE
09.2018 - 12.2018
SERVICE ADVISOR
RIVERHEAD BAY MOTORS
04.2014 - 07.2018
Associate of Arts - Liberal Arts And General Studies
SUFFOLK COUNTY COMMUNITY COLLEGE
09.2010 - 06.2014
ASSISTANT MANAGER
JIFFY LUBE
10.2002 - 03.2010
DIPLOMA - undefined
EASTPORT SOUTH MANOR JR/SR HIGH SCHOOL
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