Cody Almendarez
Tilden,TX
Summary
Dynamic IT professional with extensive experience at BHP Billiton and Sentry Solutions, excelling in project management and ITIL practices. Proven track record in optimizing network systems and enhancing service delivery demonstrates a commitment to operational excellence. Proficient in VMware and asset management, fostering collaboration and driving productivity through effective training and support to ensure seamless operations across diverse environments. Adept at navigating complex challenges and consistently delivering innovative solutions that align with organizational goals.
Overview
17
17
years of professional experience
Work History
RPIE Technician/ Business Analyst
Sentry Solutions (Goverment Contract)
01.2024 - Current
- Adhere to Real Property Systems Standards (RPSS) for accurate labeling and tracking of equipment.
- Conduct comprehensive RPIE inventories, capturing details of all systems within healthcare facilities, including electrical, HVAC, plumbing, and fire alarm devices used in preventative maintenance programs.
- Input capture RPIE data into designated software.
- Ensure all operations, maintenance, and repairs in medical treatment facilities comply with relevant codes, standards, directives, and established criteria.
- Act as a liaison between stakeholder and government operations often through the implementation of the IT solutions.
- Manage and coordinate all IT-related matters, including systems integration, data, wireless communications, security, and storage. I assess the organization's IT needs and make recommendations for upgrades or changes.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Business Analyst
BHP Billiton
10.2021 - 06.2023
- Assisted in project execution, maintained customer-focus and business processes support.
- Delivered services in-line with Corporate and Tech Department policies, procedures and standards.
- Managed and coordinated four projects that include upgrading network equipment for 8 field offices, global Wi-Fi, Win10.
- Spearheaded tickets and worked orders submitted, resolved all issues and supported SLA.
- Investigated and determined the solution to improve process issues.
- Identified and mitigated against single points of failure within systems and network, while optimizing system configuration, ensuring all systems are resilient, available and secure.
- Supported Site Operations, after-hours and weekend IT support for NA Shale, Closed Sites Arizona, New Mexico, California, Canadian site office.
- Provided support for key systems and networks within the production facilities and maintained asset tracking databases.
- Generated root cause analysis (RCA) reports against equipment failures and implements necessary improvements.
- Utilized VMware virtualization technology to cut costs for vendor.
- Provided coaching and training to team members and user-based on the effective use of IS applications and services, increasing productivity within the business units.
- Integrated cloud services (O365 and Azure Virtual Desktop) with our remote contractors to streamline communication and enhance collaboration.
- Integration of Office O365 allowed us to work seamlessly on documents and projects in real-time, regardless of our physical location. Azure Virtual Desktop enabled our remote contractors to access necessary applications and resources securely from any location.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Service Delivery Analyst
BPX Energy
03.2019 - 01.2021
- Responsible for Service Delivery, Asset Management, managing Major Incident Team and Field Technology Projects.
- Managed projects that enabled the business to operate at an optimal level. Project Manager in the Permian Field responsible to roll out field devices, network, and equipment.
- Responsible with providing desktop support to the business, attaining agreed business service level.
- Ensured all tickets were logged and allocated to the correct staff.
- Resolved Incidents and Request as per services level targets.
- Provided I.T. training to customers to ensure successful use of IT equipment Document and revise all resolutions to be updated in I.T. knowledge base.
- Responsible for the inventory of assets (laptops, peripherals, mobile devices, printers) and ensure accurate information and updated both SCCM and ServiceNow Asset records.
- This included inventory control purchased/used, reduced the cost of purchasing and managing assets, planned disposal, achieved compliance with relevant patch and standard updates, improved I.T. service to end users.
- Managed Incident on daily basis and Prioritize the Incident if it a P1 or a P2 incident.
- Follow ITIL management protocol till the incident is resolved.
Service Delivery Analyst
BHP Billiton
03.2013 - 03.2019
- Responsible for Service Delivery, IS SLA, and Project Delivery.
- Provided 'break-fix' services and assists users in the use of IS facilities which support their business processes.
- Managed problem tickets and work orders submitted to the IS Helpdesk.
- Identified and mitigated against single points of failure within systems and network.
- Resolved problems and delivered all services in line with Corporate and Petroleum IS policies and standards.
- Planned and executed projects, provided coaching and training to user base in the effective use of IS applications and services to ensure increased productivity within the business units.
- Escalated problem calls and work orders as required. Investigated and specify the solution to defects and improve practices.
- Assisted in the execution of IS projects which have been approved.
District Network Specialist
Jourdanton ISD
12.2008 - 03.2013
- Provided Desktop Support for the District around 300 Computers systems and 250 users.
- Responsible for supporting all hardware and software on company laptops and desktops and providing second/third level desktop support.
- Installed and performed break fix of Microsoft Windows XP/Win7 operating systems and standard business applications, including desktop systems, associated peripherals, and verification of operation.
- Responded to phone and e-mail inquiries that are received from Support Center, End Users and directly interacted with customers to resolve local and remote related issues.
- Followed up with end users to ensure problems are resolved successfully and satisfactorily.
- Developed and maintained up-to-date PC and accessories inventory and promote IT standards for assigned sites in the district.
- Worked with other IT groups to rollout hardware and software upgrade, implemented new equipment and services, and assisted with new product testing and special projects.
- Documented and revised all resolutions to be updated in I.T. knowledge base. Managed heavy caseload and respond to customers request in a timely fashion.
- Provided current communication and assisted in the execution of I.T. initiatives that might impact the respective assigned sites and end users.
- Provided I.T. training to customers to ensure successful use of I.T. equipment.
Education
Associate of Applied Science Degree - Computer Network Systems Technology
Hallmark College
San Antonio, TX12.2008
Skills
- ITIL
- Project Management
- Service Now
- Mobile Device Management
- Intune
- Windows 7/10
- Microsoft Exchange
- Office365
- Networking
- Security
- Wireless LAN
- VMware
- Azure Virtual Desktop
- Basic Router Configuration Cisco I-II
Timeline
RPIE Technician/ Business Analyst
Sentry Solutions (Goverment Contract)
01.2024 - Current
Business Analyst
BHP Billiton
10.2021 - 06.2023
Service Delivery Analyst
BPX Energy
03.2019 - 01.2021
Service Delivery Analyst
BHP Billiton
03.2013 - 03.2019
District Network Specialist
Jourdanton ISD
12.2008 - 03.2013
Associate of Applied Science Degree - Computer Network Systems Technology
Hallmark College
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