Cody Arbuckle
Pataskala
Summary
Dynamic leader with a proven track record at Loves Travel Stop, enhancing customer satisfaction and streamlining compliance processes. Expert in team leadership and financial management, achieving significant risk reduction. Skilled in motivating teams for peak performance, with a keen focus on resolving complex problems and delivering high-quality service.
Overview
17
17
years of professional experience
Work History
Truck Care Manager
Loves Travel Stop
06.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Customer Service Coordinator
Krogers Grocery Store
04.2019 - 01.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
Compliance Manager
Checksmart Financial
06.2008 - 06.2019
- Managed compliance efforts, reporting and audits.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Prepared records and data for regular audits.
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Developed and delivered training programs to inform new and current employees about compliance issues.
- Supported the implementation of new regulations within the organization by developing strategic plans and action items for each department.
Education
High School Diploma -
Zanesville High Scholl
Zanesville, OH05-2007
Skills
- Customer service
- Time management
- Team leadership
- Decision-making
- Complex Problem-solving
- Financial management
Accomplishments
- Supervised team of 20-30 staff members.
- Achieved 75% Retention over the last year by completing interviews with accuracy and efficiency.
- Achieved 60 Growth year over year through effectively Developing my team.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Truck Care Manager
Loves Travel Stop
06.2021 - Current
Customer Service Coordinator
Krogers Grocery Store
04.2019 - 01.2022
Compliance Manager
Checksmart Financial
06.2008 - 06.2019
High School Diploma -
Zanesville High Scholl
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