Summary
Overview
Work History
Education
Skills
Timeline
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Cody Armstrong

Miami,FL

Summary

Proven leader in hospitality and customer service, excelling in multitasking and organization at Brand Enhance Parking and Hospitality. Demonstrated expertise in parking efficiency and exceptional customer service, significantly enhancing guest satisfaction. Skilled in team collaboration and problem-solving, consistently delivering results beyond expectations.

Overview

9
9
years of professional experience

Work History

Lead Valet Attendant

Brand Enhance Parking and Hospitality
05.2022 - 08.2024
  • Continuously updated knowledge of local attractions and events in order to provide informed recommendations when requested by guests.
  • Provided clear directions to arriving guests, assisting them in navigating unfamiliar locations within the hotel property.
  • Assisted customers with luggage and other personal belongings when necessary, demonstrating exceptional customer service skills.
  • Addressed customer concerns promptly and professionally, resolving issues to ensure guest satisfaction.
  • Coordinated with front desk staff to ensure seamless guest arrivals and departures, enhancing overall guest experience.
  • Trained new valet attendants to maintain high standards of professionalism and efficiency in daily operations.
  • Contributed to the overall success of the establishment by maintaining a positive attitude, consistently going above and beyond in providing exceptional service to guests.
  • Managed time effectively while juggling multiple tasks, ensuring all guests received prompt attention.
  • Maximized space utilization in the parking area by skillfully arranging vehicles according to size and priority needs.

Driver

Fresh Brothers Pizza
06.2016 - 05.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Concessions Cashier

Regal Cinemas
11.2015 - 06.2016
  • Improved customer satisfaction by providing efficient and friendly service at the concession stand.
  • Responded to customer complaints to help resolve issues.
  • Provided exceptional customer service by addressing concerns promptly and professionally.
  • Operated POS systems proficiently for accurate order processing and payment collection.
  • Consistently provided friendly service to promote better customer engagement.
  • Supported team members with various needs depending on customer influx and demand.

Education

Associate of Arts - Economics, Liberal Arts

Orange Coast College
Costa Mesa, CA
05.2020

High School Diploma -

Corona Del Mar High School
Corona Del Mar, CA
06.2016

Skills

  • Punctuality
  • Flexibility
  • Tactfulness
  • Parking Efficiency
  • Problem-Solving
  • Attention to Detail
  • Multitasking and Organization
  • Customer service excellence
  • Team Collaboration
  • Manual and automatic driving
  • Professional Appearance
  • Physical Fitness

Timeline

Lead Valet Attendant

Brand Enhance Parking and Hospitality
05.2022 - 08.2024

Driver

Fresh Brothers Pizza
06.2016 - 05.2022

Concessions Cashier

Regal Cinemas
11.2015 - 06.2016

Associate of Arts - Economics, Liberal Arts

Orange Coast College

High School Diploma -

Corona Del Mar High School

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Cody Armstrong