Cody Armstrong
Miami,FL
Summary
Proven leader in hospitality and customer service, excelling in multitasking and organization at Brand Enhance Parking and Hospitality. Demonstrated expertise in parking efficiency and exceptional customer service, significantly enhancing guest satisfaction. Skilled in team collaboration and problem-solving, consistently delivering results beyond expectations.
Overview
9
9
years of professional experience
Work History
Lead Valet Attendant
Brand Enhance Parking and Hospitality
2022.05 - 2024.08
- Continuously updated knowledge of local attractions and events in order to provide informed recommendations when requested by guests.
- Provided clear directions to arriving guests, assisting them in navigating unfamiliar locations within the hotel property.
- Assisted customers with luggage and other personal belongings when necessary, demonstrating exceptional customer service skills.
- Addressed customer concerns promptly and professionally, resolving issues to ensure guest satisfaction.
- Coordinated with front desk staff to ensure seamless guest arrivals and departures, enhancing overall guest experience.
- Trained new valet attendants to maintain high standards of professionalism and efficiency in daily operations.
- Contributed to the overall success of the establishment by maintaining a positive attitude, consistently going above and beyond in providing exceptional service to guests.
- Managed time effectively while juggling multiple tasks, ensuring all guests received prompt attention.
- Maximized space utilization in the parking area by skillfully arranging vehicles according to size and priority needs.
Driver
Fresh Brothers Pizza
2016.06 - 2022.05
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Concessions Cashier
Regal Cinemas
2015.11 - 2016.06
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Responded to customer complaints to help resolve issues.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Consistently provided friendly service to promote better customer engagement.
- Supported team members with various needs depending on customer influx and demand.
Education
Associate of Arts - Economics, Liberal Arts
Orange Coast College
Costa Mesa, CA05.2020
High School Diploma -
Corona Del Mar High School
Corona Del Mar, CA06.2016
Skills
- Punctuality
- Flexibility
- Tactfulness
- Parking Efficiency
- Problem-Solving
- Attention to Detail
- Multitasking and Organization
- Customer service excellence
- Team Collaboration
- Manual and automatic driving
- Professional Appearance
- Physical Fitness
Timeline
Lead Valet Attendant
Brand Enhance Parking and Hospitality
2022.05 - 2024.08
Driver
Fresh Brothers Pizza
2016.06 - 2022.05
Concessions Cashier
Regal Cinemas
2015.11 - 2016.06
Associate of Arts - Economics, Liberal Arts
Orange Coast College
High School Diploma -
Corona Del Mar High School
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