Cody Bean
Casco,Maine
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
9
9
years of professional experience
Work History
Grounds
Point Sebago
05.2015 - 10.2016
- Enhanced landscape aesthetics by performing regular maintenance tasks such as mowing, trimming, and pruning.
- Collaborated with team members to complete large-scale tasks efficiently and within deadlines.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed debris and waste from outdoor areas.
- Worked closely with other departments coordinating efforts towards achieving organizational goals, fostering a sense of team unity.
- Performed planting, watering, mulching, and edging of lawns.
Cashier
Reny's
10.2016 - 05.2017
- Operated registers efficiently and effectively to ensure the customers needs and to make sure the customer gets out happy and taken with care
- Organized shelves before closing to make sure it was easy to find items for customers needs and to ensure a organized and clean area for the next shift
- Ensured amazing customer service to satisfy the customers needs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Part time Service Leader/ Cashier
Hannaford Supermarket
07.2017 - 07.2019
- Helps other co workers on register if they are unaware of something they don't quite understand to help them better understand and to help them become a better cashier
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Collaborated with other departments to resolve complex client issues quickly and effectively.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
Full time/Customer Service Manager
Walmart Supercenter
05.2020 - 07.2021
- Shows customer service to customers and provides a safe and happy environment to associates
- Run front end to assist customers with any assistance needed
- Directs associates to desired area when needed and direct them to breaks/lunches
- Runs service desk with helping customers with returns/refunds
- Helps customers at service desk with money transfers, load money onto their cards, cash checks, money orders, paying bills
- Makes sure customers leave satisfied and leaves happy.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Full Time/ Front Desk Agent Morning Shift 6-2:30
Oxford Casino & Hotel
08.2021 - Current
- Provides customer service to guests to have a pleasant stay and with a friendly atmosphere.
- Helps guests with any questions or concerns and makes sure they get passed to management to resolve any issues.
- Making sure guests had a pleasant stay and everything was good when checking out.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Answered multi-line phone system and enthusiastically greeted callers.
- Used internal software to process reservations, check-ins and check-outs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Stored guest valuables in safe and individual boxes for security.
Education
Mental Health Technician -
Kennebec Valley Community College
Fairfield, MEGeneral Studies
Lake Region High School
Naples, ME06.2018
Skills
- Sales expertise
- Guest accommodations
- Administrative Skills
- Supply and Materials Oversight
- Guest Registration
- Guest Reception
- Bookkeeping
- Problem-Solving
- Problem-solving skills
- Registration processing
- Room assignments
- Payment Collection
- Housekeeping
- Cash Handling
- Teamwork and Collaboration
- Time Management
- Customer Service
- Front Desk Management
- Hospitality best practices
- Customer Service Management
- Relationship Building
- Credit and cash payments
- Microsoft Office
- Detail Oriented
- Inbound phone calls
- Communicating with clients
- Customer Relations
Timeline
Full Time/ Front Desk Agent Morning Shift 6-2:30
Oxford Casino & Hotel
08.2021 - Current
Full time/Customer Service Manager
Walmart Supercenter
05.2020 - 07.2021
Part time Service Leader/ Cashier
Hannaford Supermarket
07.2017 - 07.2019
Cashier
Reny's
10.2016 - 05.2017
Grounds
Point Sebago
05.2015 - 10.2016
Mental Health Technician -
Kennebec Valley Community College
General Studies
Lake Region High School