Cody Beane

• Managed daily operations of customer service department, including scheduling, training and supervising staff.
• Created policies and procedures to ensure compliance with industry standards and regulations.
• Resolved escalated issues from customers in a timely manner by utilizing problem-solving skills.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Consulted with customers regarding needs and addressed concerns.
• Explained benefits and advantages of different product and service offerings to customers.
• Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
• Recruited, interviewed, and hired volunteers and staff.

• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Monitored service performance metrics to identify areas of improvement.
• Resolved customer complaints in a timely manner.
• Created detailed reports on service activities for senior management review.
• Maintained accurate records of all service requests, including resolution times and costs incurred.
• Created standard operating procedures for all service functions.
• Reviewed customer billing statements for accuracy prior to release.
• Hired and trained service department staff to drive performance.
• Created written estimates and obtained customer consent to proceed.

• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Monitored service performance metrics to identify areas of improvement.

• Established and oversaw department budgets for expenditures, materials and labor.
• Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
• Hired, trained, developed and monitored performance of service department staff.
• Defined department objectives and monitored performance.
• Effectively communicated and analyzed issues with customers to provide satisfactory solutions.
• Optimized departmental processes using cdk and service edge.
• Enforced adherence to customer service standards to foster satisfaction and retention.
• Collaborated with customers to discuss service needs and offer available solutions.
• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
• Resolved customers issues by providing timely and effective solutions.
• Forecasted goals and objectives for department and monitored employees' task progression for adherence to deadlines.
• Recruited, hired and mentored service department personnel.
• Monitored employee performance through effective data analysis of efficiency and key metrics.

• Hired, trained, developed and monitored performance of service department staff.
• Effectively communicated and analyzed issues with customers to provide satisfactory solutions.
• Defined department objectives and monitored performance.
• Dispatched all work in shop
• Performed any other duties director assigned me.

Help other technicians with heavy diagnosis and repair. Talked with customers to better diagnose problems. Trained to be service manager.

Heavy diagnosis and repair on all vehicle makes and models

responsibility's : perform more complex repairs on machine in a shop environment with little to no supervision. Understanding and perfecting machine systems i.e. engine,hydraulic, trans, and electrical.

Diagnosing machine problems and knowing what part were needed to make repairs to machine.

Responsibility's : performing basic machine repairs with little help. Learning machine systems and how to diagnose problems.

Learning how to manage time and repair machines in a timely manner.

Responsibility's: driving to customer job sites to perform repairs are customers machines. Working independently with little supervision and having good communication skills with both upper management and customers. Also doing daily notes and paperwork and turning it in daily.