Cody Becton
Louisville,KY
Summary
Driven by a passion for exceeding sales goals, I leveraged my expertise in customer service and sales strategies at Oxmoor Mazda to foster strong client relationships and drive business growth. My ability to adapt and collaborate effectively led to consistently meeting monthly sales targets, enhancing customer loyalty, and contributing to a positive team environment while helping those around me . I adapt quickly to new environments & goals at hand . My overall passion is completing goals with efficiency .
Overview
8
8
years of professional experience
Work History
Sales Associate
Oxmoor Mazda
Louisville, Kentucky
09.2019 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Store Manager
Arbys
08.2016 - 09.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Sales Associate Specialist
Louisville Slugger
03.2017 - 03.2018
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
Education
High School Diploma -
Eastern High School
Louisville, KY2015
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Client Service
- Conflict Resolution
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Complex Problem-Solving
- Sales Strategies
- POS System Operation
- Merchandising knowledge
- Upselling
- Retail Store Operations
- Adapt to diverse groups
- Guest Relations
- Sales Training
- Sales Development
- Product Recommendations
- Sales Goals Attainment
- Point of sale operation
- Negotiation Tactics
- Relationship selling
- Business Development
- Cold-calling
- CRM software proficiency
- Sales Pipeline Management
- Creative Thinking
Timeline
Sales Associate
Oxmoor Mazda
09.2019 - Current
Sales Associate Specialist
Louisville Slugger
03.2017 - 03.2018
Assistant Store Manager
Arbys
08.2016 - 09.2019
High School Diploma -
Eastern High School
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