Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
2
2
years of professional experience
Work History
Divisional Manager
Northpoint Roofing Systems
Woodstock, GA
10.2021 - Current
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Created training modules and documentation to train staff.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Proposed or approved modifications to project plans.
Evaluated individual and team business performance and identified opportunities for improvement.
Enforced customer service standards and resolved customer problems to uphold quality service.
Entered time and attendance logs in preparation for payroll.
Reviewed completed work to verify consistency, quality and conformance.
Provided guidance and support to staff members when needed, helping them resolve issues or challenges encountered in their roles.
Created budgets for the division, monitoring spending against budget throughout the year.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Managed a team of personnel in the division, ensuring they were properly trained and motivated to achieve business goals.
Developed strategies to improve operational efficiency and reduce costs within the division.