Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cody Belmonte

Peoria,AZ

Summary

Experienced L2 Solutions Administrator with over four years of expertise in providing advanced technical support and maintaining robust IT infrastructure. Skilled in diagnosing and resolving complex issues across diverse environments, including Windows servers, network devices, and cloud platforms. Proficient in scripting and automation using PowerShell and Python to enhance system efficiency and reliability. Strong background in monitoring, patch management, and performance tuning, with a commitment to implementing best practices for security and compliance. Adept at collaborating with cross-functional teams to deliver seamless IT solutions and ensure high levels of user satisfaction. Passionate about continuous improvement and staying current with emerging technologies to provide top-tier support and drive operational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

L2 Solutions Administrator

GMI
07.2021 - Current
  • Install, configure, and maintain operating systems (e.g., Windows, Linux, Mac)
  • Monitor system performance and ensure proper operation of servers and workstations
  • Provide technical support for hardware, software, and peripheral devices
  • Performed diagnoses and resolve hardware and software issues for end-users
  • Implement and maintain security measures to protect computer systems, networks, and data
  • Develop and implement data backup and recovery procedures to prevent data loss
  • Assist 100's of end-users with IT-related issues and educate them when necessary
  • Develop and maintain scripts or small programs to automate repetitive tasks
  • Participate in planning and implementation of IT infrastructure projects
  • Interact with IT vendors to procure hardware, software, and services
  • Create and maintain technical documentation, including system configurations, procedures, and troubleshooting guides
  • Provide training sessions to end-users on new technologies and software applications
  • Collaborate with other IT professionals and departments to solve complex problems
  • Communicate technical information effectively to both technical and non-technical stakeholders.

Information Technology Specialist

Valor Global
06.2020 - 07.2021
  • Trained staff members on use of new hardware or software technologies
  • Managed multiple projects simultaneously while meeting deadlines
  • Performed system backups and data recovery operations when required
  • Maintained inventory of IT equipment including computers, printers and phones
  • Analyzed user needs to determine functional requirements for new or modified technology solutions
  • Developed custom scripts for automating tasks in Active Directory environment
  • Provided technical support to end-users on software applications and network infrastructure
  • Implemented changes based on feedback from users or management teams.

Supervisor

Valor Global
12.2019 - 06.2020
  • Trained new employees on company policies, procedures and work ethics
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
  • Delegated tasks to team members according to individual strengths
  • Worked closely with upper management to develop strategies for improving operational efficiency within department
  • Oversaw training of new employees on job responsibilities and expectations
  • Communicated employee, customer and workplace needs to managers
  • Resolved conflicts between team members and departments.

Customer Service Representative

Valor Global
12.2018 - 12.2019
  • Maintained high level of professionalism when dealing with difficult customers
  • Handled customer complaints and inquiries in courteous and efficient manner
  • Provided exceptional customer service to ensure customer satisfaction
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Developed positive relationships with customers through friendly interactions
  • Adhered to company policies and procedures while providing superior service.

SEO Engineer

Enhanced Presence Marketing
05.2017 - 12.2018
  • Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
  • Developed targeted link-building campaigns to drive relevant referral traffic and improve domain authority.
  • Managed local SEO efforts by optimizing business directory listings, encouraging customer reviews, and ensuring consistent NAP information across platforms.
  • Monitored and evaluated website analytics to identify trends and opportunities for improvement.
  • Conducted market research and competitor analysis to inform search marketing strategies.
  • A-B tested ad campaigns to optimize performance and drive improved ROI.

SEO Engineer

VMS Data
01.2016 - 05.2017
  • Create and optimize Google My Business profiles for businesses to ensure accurate and up-to-date information
  • Manage and update business information such as name, address, phone number, business hours, and categories on various online platforms, with a focus on Google
  • Monitor and respond to customer reviews on Google and other relevant platforms
  • Implement strategies to encourage positive reviews and address negative feedback professionally
  • Develop and implement local search engine optimization (SEO) strategies to enhance the visibility of businesses in local searches
  • Upload and manage photos to showcase the business, products, and services on Google My Business
  • Utilize Google My Business Insights and other analytics tools to track the performance of business listings and user interactions
  • Select and optimize business categories to accurately reflect the nature of the business and improve search relevance
  • Utilize GMB features to promote local events, special promotions, and updates relevant to the business
  • Ensure accurate mapping information, including the physical location and service areas, on Google Maps
  • Collaborate with marketing teams to align online business information with overall marketing strategies and campaigns
  • Stay informed about Google's guidelines and policies related to business listings and ensure compliance
  • Address and resolve any issues related to the visibility or accuracy of business listings on Google platforms
  • Keep abreast of new features and updates on Google My Business and other relevant Google platforms.

Education

Cyber Security -

Glendale Community College
Glendale, US
08.2016

General Studies -

Cactus High School
Glendale, AZ
05.2016

Skills

  • Root Cause Analysis
  • Document Management
  • Hardware Updates
  • Problem-Solving Skills
  • Device Configuration
  • Task Prioritization
  • Data Backups
  • VMware (VM) Cloud Management
  • Event Logging
  • Maintenance and Troubleshooting
  • System Administration
  • System Deployment
  • Active Directory
  • Azure Active Directory
  • SOP Writing
  • Script Writing
  • Desktop support
  • Application Configuration
  • Excellent Communication

Certification

  • Microsoft Certified: Azure Fundamentals AZ-900 https://learn.microsoft.com/api/credentials/share/en-us/CodyBelmonte-8920/50B2044E1A35B8FD?sharingId=B89345EC2A71B6DD
  • Microsoft Certified: Azure Administrator Associate AZ-104 https://learn.microsoft.com/api/credentials/share/en-us/CodyBelmonte-8920/B0DD182FCB620691?sharingId=B89345EC2A71B6DD
  • Google Tag Manager Fundamentals, 2017 - Present
  • Ecommerce Analytics: From Data to Decisions, 2017 - Present
  • Advanced Google Analytics, 2017 - Present
  • Google Analytics for Beginners, 2017 - Present
  • Google Partner Badge, 2017 - Present, https://coursera.org/share/a6a2ebc3d1b876175f85fe4f52b1360c

References

References available upon request

Timeline

L2 Solutions Administrator

GMI
07.2021 - Current

Information Technology Specialist

Valor Global
06.2020 - 07.2021

Supervisor

Valor Global
12.2019 - 06.2020

Customer Service Representative

Valor Global
12.2018 - 12.2019

SEO Engineer

Enhanced Presence Marketing
05.2017 - 12.2018

SEO Engineer

VMS Data
01.2016 - 05.2017

Cyber Security -

Glendale Community College

General Studies -

Cactus High School

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