Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cody Benally

Buckeye,AZ

Summary

Experienced and knowledgeable Transaction Specialist Advisor working for J.P. Morgan Chase Operations facility with 6+ years of Banking and Customer Service experience: seeking to obtain a Client Advisor role with Louis Vuitton. Understanding of general employability skills and the importance of working as part of a team, learning from others and developing as a professional.

Overview

9
9
years of professional experience

Work History

Transaction Specialist II - Quality Assurance

J.P. Morgan Chase
05.2021 - 04.2024
  • Implemented internal auditing practices to create standards and statutory obligation compliance reports, investigated performance to maintain employee adherence to quality policies.
  • Reviewed J.P. Morgan Chase's Job Aids and Standard Operating Procedures (SOP) to ensure employees followed all guidelines of company records of proceedings.
  • Managed risk effectively by identifying potential fraudulent activities and escalating concerns as necessary.
  • Processed and reviewed checks/cash/credit card deposits of $500,000+ per day in customer mail payments.
  • Proficient in company's database called Onbase to process and research documents.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Working under high levels of security and surveillance cameras.

Lockbox Processor

Randstad/J.P. Morgan Chase
03.2017 - 05.2021
  • Process standard transactions for customers, including servicing client accounts, accepting loan payments, managing safe deposit box payments, balancing cash drawers, and correcting discrepancies.
  • Processed $40,000+ daily remittance payments.
  • Operate OPEX Scanning machines to have thousands of documents scanned out per hour; Validating quality of scanned images ensuring legibility.
  • Strong PC and software skills used for keying client information.
  • Assisted with skills coaching for company; working one on one with new employees.
  • Required to sit for 6+ hours and occasionally walked and lifted 50+ pounds.

Sales Associate

Sears
06.2015 - 12.2015
  • Implementing customer service skills used for in person and over phone transactions.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Utilize POS systems to process cash, credit card and mobile pay transactions.
  • Implemented visual merchandising principles for permanent and temporary product displays.
  • Required to stand for extended period of time and lifted over 50+ pounds.

Education

Associates Degree -

Glendale Community College
Glendale, AZ
05.2025

High School Diploma -

Independence High School
Glendale, AZ
05.2015

Skills

  • Customer Service
  • Quality Control
  • Payment Processing
  • Account Balancing
  • Data Management
  • Some Excel knowledge
  • Deadline Management
  • Proficient Microsoft Programs

Accomplishments

  • Maricopa Community College Senior Recognition Award: Hoop of Learning Program - 2015
  • District Honor Award for Photography - 2015

Timeline

Transaction Specialist II - Quality Assurance

J.P. Morgan Chase
05.2021 - 04.2024

Lockbox Processor

Randstad/J.P. Morgan Chase
03.2017 - 05.2021

Sales Associate

Sears
06.2015 - 12.2015

Associates Degree -

Glendale Community College

High School Diploma -

Independence High School

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Cody Benally